Aged Care Office Manager — Drive Team & Service Excellence

Estia Health; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Blue Light Card

Nib Health Insurance

Novated leasing

Employee Assistance Program

Job summary

Estia Health is seeking an Administration Officer to support the Residential Aged Care Manager across Brisbane homes. You’ll manage rostering, assist with recruitment and onboarding, and deliver prompt customer service to staff and residents’ families.

You’ll help with billing, payroll, stocktakes and record-keeping, while mentoring junior administrative staff. Ideal candidates have a Business Administration qualification, strong data skills, and a proven ability to work to deadlines in a

Qualifications

• Experience in rostering and administration in a fast-paced environment.
• Strong data entry and MS Office skills.
• Customer service mindset with internal/external stakeholders.

Responsibilities

• Maintain rosters in collaboration with the Residential Aged Care Manager.
• Assist with staff recruitment and onboarding.
• Provide prompt customer service to staff and residents’ families.
• Manage enquiries pipeline and support converting enquiries to sales.
• Assist with billing, payroll and stocktake.
• Provide guidance to junior Administration Officers.
• Maintain record management systems and daily tasks for the care home.

Skills

Roster management

Customer service

Recruitment & onboarding

Data entry / MS Office

Problem solving

Education

Business Administration or similar

Tools

MS Office

Data management systems

Job description

Estia Health is seeking an Administration Officer to support the Residential Aged Care Manager across Brisbane homes. You’ll manage rostering, assist with recruitment and onboarding, and deliver prompt customer service to staff and residents’ families.

You’ll help with billing, payroll, stocktakes and record-keeping, while mentoring junior administrative staff. Ideal candidates have a Business Administration qualification, strong data skills, and a proven ability to work to deadlines in a