Aged Care Customer Experience Manager

Opal Healthcare; Western Australia; On-site; AUD 74,000 - 101,000; Full time

Benefits offered by this job

Opal Healthcare Academy

Scholarship opportunities up to $15,00

Meaningful leadership role

Supportive team culture

Stable full-time hours

Job summary

Opal HealthCare is seeking a Customer Support Manager at our Carine Parkside Care Community, located 15 minutes northwest of Perth. This permanent full-time role focuses on guiding prospective residents and families, leading the site’s customer experience and administration functions, and building strong community relationships.

You will manage the administration and reception team, ensure accurate, timely service, and support occupancy and engagement activities in partnership with site

Qualifications

• Experience in a customer-facing leadership role within aged care, healthcare, retirement living, community services or hospitality.
• Strong communication and relationship-building skills to support families during important life decisions.
• Ability to lead, motivate and develop a small team.
• Excellent organisational skills, attention to detail and ability to manage competing priorities.
• Warm, professional and empathetic approach with a commitment to older people.

Responsibilities

• Welcome and guide prospective residents and families through enquiries, tours, admissions and transition into care.
• Lead, coach and support the administration and reception team to deliver responsive, professional service.
• Build trusted relationships with residents, families, referrers and local community partners.
• Oversee day-to-day customer service and administration processes, ensuring accuracy, timeliness and compliance.
• Support occupancy, admissions and customer engagement activities with site leadership.
• Manage sensitive conversations with empathy, professionalism and discretion.
• Promote a positive, welcoming and person-centred culture across the care community.

Skills

Customer-facing leadership

Communication skills

Team leadership

Organisational skills

Empathy

Administration experience

Professional presentation

Clear verbal & written communication

Job description

Opal HealthCare is seeking a Customer Support Manager at our Carine Parkside Care Community, located 15 minutes northwest of Perth. This permanent full-time role focuses on guiding prospective residents and families, leading the site’s customer experience and administration functions, and building strong community relationships.

You will manage the administration and reception team, ensure accurate, timely service, and support occupancy and engagement activities in partnership with site