Aged Care Administration Officer – Resident Support

BlueCare; Bli Bli; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Not for Profit salary packaging

Superannuation

Penalties & allowances

Salary packaging options

Job summary

BlueCare in Bli Bli is seeking an Administration Officer to provide high-quality admin and logistical support to residential services. You will manage reception, communications and key processes, ensuring a resident-centred service and professional front-of-house operations.

Reporting to the Residential Service Manager, you will handle admissions, records, diary management and accounts tasks, while maintaining confidentiality and collaborating with staff for smooth daily operations.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration desirable.

Responsibilities

• Provide reception coverage and create a welcoming, inclusive front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints with professionalism and escalated where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Reception & front-of-house

Customer service

MS Office

Communication skills

Time management

Education

Certificate III or IV in Business Administration

Tools

Microsoft Office

Job description

BlueCare in Bli Bli is seeking an Administration Officer to provide high-quality admin and logistical support to residential services. You will manage reception, communications and key processes, ensuring a resident-centred service and professional front-of-house operations.

Reporting to the Residential Service Manager, you will handle admissions, records, diary management and accounts tasks, while maintaining confidentiality and collaborating with staff for smooth daily operations.