Administrative & Customer Service Officer (Temp)

City of Greater Geelong; Geelong; Sur place; AUD 68 000 - 84 000; Plein temps

Résumé du poste

City of Greater Geelong seeks an Administration professional to deliver efficient admin support for Building Services, focusing on customer service and accurate record keeping. The role requires attention to detail, clear communication, and knowledge of building-related regulations.

Temporary full-time for 7 months, Band 4 level, with a salary of 76,010 AUD per year plus super. You’ll handle inquiries, process lodgements, and contribute to service quality while upholding ethical standards.

Qualifications

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service.
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

Responsabilités

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

Connaissances

Verbal communication

Written communication

Customer service

Legislation knowledge

Organisation

Time management

Record keeping

MS Office

Formation

Certificate IV or 3 years experience

Outils

MS Office Suite

Description du poste

City of Greater Geelong seeks an Administration professional to deliver efficient admin support for Building Services, focusing on customer service and accurate record keeping. The role requires attention to detail, clear communication, and knowledge of building-related regulations.

Temporary full-time for 7 months, Band 4 level, with a salary of 76,010 AUD per year plus super. You’ll handle inquiries, process lodgements, and contribute to service quality while upholding ethical standards.