Leisure Service Officer - Customer Service / Reception

City of Greater Geelong; Geelong; Hybride; AUD 80 000 - 90 000; Temps partiel

Résumé du poste

City of Greater Geelong seeks a Leisure Services Officer – Customer Service / Reception to be the first point of contact for customers. You will manage reception, process bookings and payments, promote membership programs and events, and ensure facilities are used per bookings and centre policies.

The role emphasises strong customer service, organisation, and cash handling skills, with experience in similar roles required. Casual work, with a focus on delivering welcoming and efficient service.

Qualifications

• Experience in similar customer service facing roles required.
• Excellent customer service and communication skills.
• Comfortable using point of sale and administrative systems, handling cash and inquiries.

Responsabilités

• Conduct customised facility tours, identifying customer needs and promoting memberships.
• Promote, ticket and sell Recreation venue programs, services, events and activities.
• Manage reception and administrative tasks; maintain retail displays.
• Ensure facilities are used only by confirmed bookings and paying customers.

Connaissances

Customer service

Communication

Cash handling

Formation

Experience in customer service roles

Outils

Point of sale systems

Description du poste

14h ago , from Greater Geelong City Council

Job no: 500774
Work type: Casual
Classification: Band 2 Casual LSO - $44.35 p/h (inc casual loading)
Categories: Swim, Sport & Leisure

About the role

As a Leisure Services Officer – Customer Service / Reception, you will be the first point of contact for customers, providing timely, professional service while managing reception and administrative functions. You will promote and sell centre programs, memberships and events, process bookings and payments, maintain retail displays, and ensure facilities are used in line with confirmed bookings and centre policies.

Previous EOI Applicants will automatically be applied to this role.

Work type: Casual
Classification: Band 2 $43.05 p/h (including casual loading)

Key responsibilities

• Conduct customised tours of the facility, identifying customer needs and actively promoting and selling appropriate memberships.
• Assist in promotion, event ticketing and sales of Recreation venue competitions, programs, services, events, and activities.
• Merchandise and retail area stock and displays.
• Periodic checks of facilities to ensure only confirmed bookings and paying casual hire customers are using them.

About you

To be successful in this role, you will have excellent customer service and communication skills, with the ability to confidently engage with a diverse community both in person and over the phone. You will be organised and detail-oriented, comfortable using point of sale and administrative systems, capable of handling cash and enquiries efficiently, and committed to maintaining a safe, welcoming and well-presented environment. Experience in similar customer service facing roles required.

• Working with Children’s Check
• CPR Certificate
• Provide First Aid would be advantageous
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Enquiries: Jessica Callahan | Coordinator Membership Sales and Customer Services | ***************@geelongcity.vic.gov.au

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at *******@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Advertised: 12 Oct 2026 9:00 AM AUS Eastern Daylight Time
Applications close: 18 Oct 2026 11:55 PM AUS Eastern Daylight Time