Administration and Customer Service Officer

Chandler Macleod; Ballina Shire; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Part-time flexibility

Temp assignment up to 8 months

Great team environment

Job summary

Chandler Macleod is seeking an Administration and Customer Service Officer to support a Development Services team in Ballina, NSW. The role focuses on high-level admin tasks, accurate data entry, and delivering excellent customer service to internal stakeholders and the public.

You will use Microsoft Office and other corporate systems, maintain records, and help the team meet service standards. Part-time hours apply with a stable temp assignment up to 8 months, in a friendly public-facing

Qualifications

• Certificate III in Business Administration or equivalent and/or relevant admin/customer service experience.
• Proven admin support experience in a fast-paced environment.
• Strong interpersonal and customer-service orientation.
• Clear written and verbal communication skills.
• Confident computer skills and accurate data entry.

Responsibilities

• Provide high-level administration support in a busy office environment.
• Deliver professional customer service to internal stakeholders and members of the public.
• Support the Development Services team to meet section goals and service standards.
• Accurate data entry, document handling, and records management.
• Use Microsoft Office and other corporate systems to manage day-to-day tasks.

Skills

Customer service

Interpersonal skills

Data entry

Communication

Typing speed

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

About the role

We are seeking an Administration and Customer Service Officer to support a Development Services team, providing high-level admin and customer service assistance across development assessment and building certification functions. This role is all about strong communication, accurate admin support, and delivering a great customer experience.

Duties

• Provide high-level administration support in a busy office environment
• Deliver professional customer service to internal stakeholders and members of the public
• Support the Development Services team to meet section goals and service standards
• Accurate data entry, document handling, and records management
• Use Microsoft Office and other corporate systems to manage day-to-day tasks

Skills and Experience

• Certificate III in Business Administration (or equivalent) and/or demonstrated relevant admin/customer service experience
• Proven admin support experience in a fast-paced environment
• Strong interpersonal skills and a genuine customer-service approach
• Well-developed written and verbal communication skills
• Confident computer skills (Microsoft Office) and efficient typing speed
• High attention to detail and strong data entry accuracy

Benefits

• Part-time flexibility (hours to be agreed with the preferred candidate)
• Stable temp assignment (up to 8 months) with consistent weekday hours
• Great team environment in a public-facing role