Administration and Customer Service Officer

Chandler Macleod Group; Ballina Shire; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Part-time flexibility (hours to be Ag​

Stable temp assignment (up to 8 months

Great team environment in a public‑f​a

Job summary

Chandler Macleod Group is seeking an Administration and Customer Service Officer to support a Development Services team in Ballina Shire, NSW. The role focuses on high-level admin, accurate data handling, and delivering excellent customer service to stakeholders and the public.

The successful candidate will have a Certificate III in Business Administration or equivalent, strong communication skills, and solid experience in fast-paced admin environments, with proficiency in Microsoft Office.

Qualifications

• Certificate III in Business Administration (or equivalent) and/or demonstrated relevant admin/customer service experience
• Proven admin support experience in a fast-paced environment
• Strong interpersonal skills and a genuine customer-service approach
• Well-developed written and verbal communication skills
• Confident computer skills (Microsoft Office) and efficient typing speed
• High attention to detail and strong data entry accuracy

Responsibilities

• Provide high-level administration support in a busy office environment
• Deliver professional customer service to internal stakeholders and members of the public
• Support the Development Services team to meet section goals and service standards
• Accurate data entry, document handling, and records management
• Use Microsoft Office and other corporate systems to manage day-to-day tasks

Skills

Certificate III in Business Admin

Admin/customer service experience

Interpersonal skills

Written and verbal communication

Microsoft Office

Data entry accuracy

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

Administration and Customer Service Officer

About the role

We are seeking an Administration and Customer Service Officer to support a Development Services team, providing high-level admin and customer service assistance across development assessment and building certification functions. This role is all about strong communication, accurate admin support, and delivering a great customer experience.

Duties

• Provide high-level administration support in a busy office environment
• Deliver professional customer service to internal stakeholders and members of the public
• Support the Development Services team to meet section goals and service standards
• Accurate data entry, document handling, and records management
• Use Microsoft Office and other corporate systems to manage day-to-day tasks

Skills and Experience

• Certificate III in Business Administration (or equivalent) and/or demonstrated relevant admin/customer service experience
• Proven admin support experience in a fast-paced environment
• Strong interpersonal skills and a genuine customer-service approach
• Well-developed written and verbal communication skills
• Confident computer skills (Microsoft Office) and efficient typing speed
• High attention to detail and strong data entry accuracy

Benefits

• Part-time flexibility (hours to be agreed with the preferred candidate)
• Stable temp assignment (up to 8 months) with consistent weekday hours
• Great team environment in a public-facing role