Administration/Technical Officer

Monash University; Geelong; On-site; AUD 71,647 - 76,545; Full time

Job summary

An established industry player is seeking a dedicated professional to provide exceptional administration services in a dynamic environment. This role is pivotal in ensuring customer satisfaction and operational efficiency within Building Services. You will leverage your communication skills and attention to detail to manage inquiries, prepare documentation, and contribute to service improvement initiatives. Join a vibrant team that values diversity and inclusion, and make a meaningful impact in the community while enjoying a supportive workplace culture. If you're ready to take on this exciting challenge, we want to hear from you!

Qualifications

• Must have Certificate IV in Business Administration or 3 years of relevant experience.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver proactive customer service and manage inquiries efficiently.
• Prepare written correspondence and maintain record-keeping systems.
• Implement strategies to improve service quality.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Attention to Detail

Problem Solving

Education

Certificate IV in Business Administration

3 years of experience in customer-facing roles

Tools

MS Office Suite

Database Management

Job description

Apply now Job no: 499600
Work type: Temporary Full Time
Classification: Band 4 ($71,647 - 76,545 pa)
Categories: Administration & Support

About the role
In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while consistently ensuring exceptional customer service. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact!

Key responsibilities include:

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

About you
To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following:

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service.
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Click the Apply button to submit your application or find out more about this opportunity.

Advertised: 18 Mar 2025 5:00 PM AUS Eastern Daylight Time
Applications close: 01 Apr 2025 11:55 PM AUS Eastern Daylight Time