Client-Focused Admin & Tech Officer (Fixed Term)

Council Jobs; Geelong; On-site; AUD 68,000 - 84,000; Full time

Job summary

City of Geelong is seeking an experienced administration professional to support Building Services. You will deliver efficient customer service, handle enquiries, process building applications, and maintain records.

The role requires attention to detail, strong communication, and the ability to work with regulatory guidance. This fixed-term full-time position (7 months) offers a band 4 salary of $76,010 per year plus super, based in Geelong.

Qualifications

• Certificate IV in Business Administration or 3 years’ office-based customer service experience.
• Strong verbal and written communication with accuracy and approachable style.
• Experience in customer service and knowledge of building legislation.
• Excellent organisational and time management skills with deadlines.
• Attention to detail and accuracy in records.
• Proficient MS Office and database skills.
• Ability to work independently, take initiative and solve problems.

Responsibilities

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

Skills

Verbal communication

Written communication

Customer service

Organisational skills

Time management

Attention to detail

Problem solving

Independent work

Education

Certificate IV in Business Administration

Tools

MS Office Suite

Database management

Job description

City of Geelong is seeking an experienced administration professional to support Building Services. You will deliver efficient customer service, handle enquiries, process building applications, and maintain records.

The role requires attention to detail, strong communication, and the ability to work with regulatory guidance. This fixed-term full-time position (7 months) offers a band 4 salary of $76,010 per year plus super, based in Geelong.