Administration/Technical Officer

Council Jobs; Geelong; Presencial; AUD 68.000 - 84.000; Jornada completa

Descripción de la vacante

City of Geelong is seeking an experienced administration professional to support Building Services. You will deliver efficient customer service, handle enquiries, process building applications, and maintain records.

The role requires attention to detail, strong communication, and the ability to work with regulatory guidance. This fixed-term full-time position (7 months) offers a band 4 salary of $76,010 per year plus super, based in Geelong.

Formación

• Certificate IV in Business Administration or 3 years’ office-based customer service experience.
• Strong verbal and written communication with accuracy and approachable style.
• Experience in customer service and knowledge of building legislation.
• Excellent organisational and time management skills with deadlines.
• Attention to detail and accuracy in records.
• Proficient MS Office and database skills.
• Ability to work independently, take initiative and solve problems.

Responsabilidades

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

Conocimientos

Verbal communication

Written communication

Customer service

Organisational skills

Time management

Attention to detail

Problem solving

Independent work

Educación

Certificate IV in Business Administration

Herramientas

MS Office Suite

Database management

Descripción del empleo

Job no: 500906
Work type: Fixed Term Full Time
Classification: Band 4 - $76,010.65 pa plus super
Categories: Building Services

About the role

In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while ensuring the highest level of customer service is delivered. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact!

Work type: Temporary full time (7-month)
Classification: Band 4 $76,010pa plus super

Key responsibilities

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

About you

To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following:

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service,
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at *******@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Advertised: 19 Oct 2026 9:00 AM AUS Eastern Daylight Time
Applications close: 26 Oct 2026 11:55 PM AUS Eastern Daylight Time