Leisure Services Advisor: Customer Care & Membership Sales

City of Greater Geelong; Geelong; Hybrid; AUD 80,000 - 90,000; Part time

Job summary

City of Greater Geelong seeks a Leisure Services Officer – Customer Service / Reception to be the first point of contact for customers. You will manage reception, process bookings and payments, promote membership programs and events, and ensure facilities are used per bookings and centre policies.

The role emphasises strong customer service, organisation, and cash handling skills, with experience in similar roles required. Casual work, with a focus on delivering welcoming and efficient service.

Qualifications

• Experience in similar customer service facing roles required.
• Excellent customer service and communication skills.
• Comfortable using point of sale and administrative systems, handling cash and inquiries.

Responsibilities

• Conduct customised facility tours, identifying customer needs and promoting memberships.
• Promote, ticket and sell Recreation venue programs, services, events and activities.
• Manage reception and administrative tasks; maintain retail displays.
• Ensure facilities are used only by confirmed bookings and paying customers.

Skills

Customer service

Communication

Cash handling

Education

Experience in customer service roles

Tools

Point of sale systems

Job description

City of Greater Geelong seeks a Leisure Services Officer – Customer Service / Reception to be the first point of contact for customers. You will manage reception, process bookings and payments, promote membership programs and events, and ensure facilities are used per bookings and centre policies.

The role emphasises strong customer service, organisation, and cash handling skills, with experience in similar roles required. Casual work, with a focus on delivering welcoming and efficient service.