Administration/Technical Officer

City-of-Greater-Geelong; Geelong; On-site; AUD 68,000 - 84,000; Full time

Job summary

City of Greater Geelong is seeking an experienced administrator to support Building Services, delivering professional, efficient administration and high-quality customer service. You will apply judgement, maintain records, and communicate effectively to help achieve strategic objectives.

This temporary full-time role (7-month) offers a Band 4 classification at $76,010.65 per annum plus super, with responsibilities including processing building applications, responding to enquiries, and

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong written and verbal communication with attention to accuracy.
• Ability to work independently and manage competing priorities.
• Proficiency with MS Office and basic database management.
• Strong ethical standards and discretion in handling sensitive information.

Responsibilities

• Provide proactive, seamless customer experience with up-to-date knowledge and expertise.
• Work in a fast-paced environment and adapt to workload fluctuations.
• Respond to enquiries professionally and in line with governing acts and policies.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintain record-keeping systems.
• Identify and review strategies to improve service quality.
• Maintain confidentiality of sensitive issues.

Skills

Customer service

Communication

Attention to detail

Independent worker

Problem solving

Tools

MS Office Suite

Database management

Job description

Job no: 500906

Work type: Fixed Term Full Time

Classification: Band 4 - $76,010.65 pa plus super

Categories: Building Services

About the role

In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while ensuring the highest level of customer service is delivered. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact!

Work type: Temporary full time (7-month)

Classification: Band 4 $76,010pa plus super

Key responsibilities include:

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

About you

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service,
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Advertised: 19 Oct 2026 9:00 AM AUS Eastern Daylight Time

Applications close: 26 Oct 2026 11:55 PM AUS Eastern Daylight Time