Administration/Technical Officer

City of Greater Geelong; Geelong; On-site; AUD 68,000 - 84,000; Full time

Job summary

City of Greater Geelong seeks an Administration professional to deliver efficient admin support for Building Services, focusing on customer service and accurate record keeping. The role requires attention to detail, clear communication, and knowledge of building-related regulations.

Temporary full-time for 7 months, Band 4 level, with a salary of 76,010 AUD per year plus super. You’ll handle inquiries, process lodgements, and contribute to service quality while upholding ethical standards.

Qualifications

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service.
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

Responsibilities

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

Skills

Verbal communication

Written communication

Customer service

Legislation knowledge

Organisation

Time management

Record keeping

MS Office

Education

Certificate IV or 3 years experience

Tools

MS Office Suite

Job description

About The Role

In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while ensuring the highest level of customer service is delivered. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact!

Work type: Temporary full time (7-month)

Classification: Band 4 $76,010pa plus super

Key responsibilities

• Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
• Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
• Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
• Prepare and deliver routine written and verbal correspondence.
• Complete building application lodgements and maintenance of record keeping systems for the unit.
• Identify, implement, and review strategies to improve service quality.
• Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

About You

To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following:

Essential Experience

• Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
• Demonstrated experience and skills in customer service,
• Knowledge of and ability to interpret the building related legislation and regulation.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record keeping and documentation.
• Proficient computer skills, including MS Office Suite and database management.
• Ability to work independently, take initiative and problem solve.

Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Enquiries

Siobhan McFarlane | Coordinator Building Services Support

[e-mail]

To obtain a copy of the position description, please visit https://www.geelongaustralia.com.au/employment/default.aspx