Administration Officer

Miquest Health; Melbourne; Remote; AUD 50,000 - 65,000; Full time

Job summary

DYGStocks Pty Ltd is seeking an Administration Officer to support day-to-day operations in our Melbourne area team. You will manage new referrals, set up participants in the CRM system, and draft service agreements, following them through to signature.

You will also help keep participant records accurate and confidential, raise invoices, and process NDIA claims with timely follow-ups. As the first point of contact for participants, families and plan managers, you will respond to inquiries and

Qualifications

• Prior administration experience in a professional setting.
• Experience with record keeping and data confidentiality.
• Invoicing and payment processing experience.
• Experience using a CRM system to manage participant data.

Responsibilities

• Manage day-to-day administration of the practice.
• Set up participants in the CRM system.
• Prepare service agreements and follow up until signed.
• Maintain accurate, confidential participant records.
• Raise invoices and process NDIA claims, following up payments.
• Be first point of contact for participants, families, and coordinators.
• Identify and implement ways to improve administration processes.

Skills

Administration experience

Record keeping

Invoicing experience

CRM systems experience

Tools

CRM software

Job description

The Administration Officer looks after the day-to-day administration of the practice. This includes managing new referrals, setting up participants in the CRM system, and preparing service agreements and following them up until they're signed. The role also keeps participant records accurate and confidential, raises invoices, processes NDIA claims and follows up payments. The Administration Officer is a first point of contact for participants, families, support coordinators and plan managers, and helps find simpler, more efficient ways of doing things.

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?
• Do you have a current NDIS Worker Screening Check?
• Do you have Record Keeping experience?
• Do you have previous invoicing experience?
• Do you have experience in administration?

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