ADMINISTRATION SUPPORT OFFICER

AAA Disability Services Pty Ltd; Mackay Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

AAA Disability Services Pty Ltd in Mackay Regional is seeking an Administration Support Officer to back daily operations of our NDIS service. You will provide admin support, maintain records and assist with service coordination.

You will liaise with participants, families, support workers and external stakeholders, use MS Office, and help ensure privacy and compliance. This role offers a varied, supportive team environment with opportunities to develop administrative skills in the disability

Qualifications

• Strong computer skills including Microsoft Office and email.
• Excellent written and verbal communication.
• Strong attention to detail and record-keeping ability.
• Ability to work independently and as part of a team.
• Respect for confidentiality and privacy requirements.

Responsibilities

• Provide day-to-day administrative support to ensure smooth operation.
• Maintain participant records, electronic files and docs.
• Use MS Office and systems to manage information and data.
• Assist with rostering, scheduling and service delivery coordination.
• Monitor paperwork and follow up to ensure on-time completion.
• Assist with reports, forms and compliance documentation.
• Respond to calls and emails professionally.
• Liaise with participants, families, workers and stakeholders.
• Maintain participant files in line with policies and privacy.

Skills

MS Office

Administrative systems

Time management

Organisational skills

Communication

Customer service

Attention to detail

Tools

Microsoft Office

Job description

We are seeking a motivated, organised and reliable Administration Support Officer to join our team. This role is essential to supporting the day-to-day operations of our NDIS service and ensuring efficient administrative processes. The successful applicant will provide administrative support, maintain accurate records, assist with service coordination and communicate professionally with participants, families, support workers and external stakeholders. The ideal candidate will have strong computer skills, excellent attention to detail and the ability to work independently while contributing positively to a team environment.

Key responsibilities

Provide day-to-day administrative support to ensure the smooth operation of the organisation.

Maintain accurate participant records, electronic files and administrative documentation.

Use Microsoft Office and relevant computer systems to manage information, correspondence and data.

Assist with staff rostering, appointment scheduling and service delivery coordination.

Monitor outstanding paperwork and follow up with staff to ensure documentation is completed accurately and on time.

Assist with preparing reports, spreadsheets, forms and compliance documentation.

Respond to telephone calls, emails and general enquiries professionally and promptly.

Liaise with participants, families, support workers, management and external stakeholders.

Assist with maintaining participant files and documentation in line with organisational policies and privacy requirements.

Identify and resolve routine administrative issues using initiative and established procedures.

About you

Strong computer skills, including Microsoft Office, email and administrative systems.

Good organisational and time-management skills.

Excellent written and verbal communication skills.

Strong attention to detail and accurate record-keeping abilities.

Ability to prioritise tasks, manage competing deadlines and work independently.

Professional customer service and interpersonal skills.

Ability to maintain confidentiality and handle sensitive information appropriately.

Ability to follow workplace policies, procedures and compliance requirements.

Basic understanding of the NDIS and disability services, or willingness to learn.

Current NDIS Worker Screening Clearance.

Full-time employment within a supportive team environment.

An opportunity to contribute to the delivery of quality NDIS and NIISQ services.

Opportunities to develop administrative skills and knowledge of the disability sector.

A varied role with opportunities to contribute to the organisation's daily operations.