Administration Officer

Department of Families Fairness and Housing; Geelong; On-site; AUD 60,000 - 70,000; Full time

Job summary

Department of Families Fairness and Housing in Geelong seeks an Administration Officer to provide a reliable point of contact across diverse organisations. The role focuses on accurate records, efficient office processes, and supportive secretariat duties, requiring attention to detail and teamwork.

The successful candidate will handle queries, assist with meetings and travel arrangements, and contribute to service delivery while maintaining compliance with privacy and information security

Qualifications

• Strong attention to detail and accuracy in record-keeping.
• Ability to work effectively in a team and collaborate.
• Clear, sensitive communication with stakeholders and staff.

Responsibilities

• Assist with office processes and corporate information systems, including records management and related tasks.
• Answer queries and provide timely, accurate information; redirect as needed.
• Support meetings and conferences: prepare papers, organise venues, catering, agendas, and take minutes.
• Arrange travel and accommodation and handle follow-up actions.
• Contribute to the branch as a collaborative team member and deliver quality customer service.
• Suggest and help implement system and process improvements; maintain records per policy.

Skills

Attention to detail

Teamwork

Effective communication

Job description

THE ROLE

The Administration Officers provide a point of contact for key stakeholders from a diverse range of organisations, government, private, public and community services sectors. Attention to detail and teamwork underpin success in this role as well as a demonstrated ability to communicate sensitively and effectively. The role provides wide ranging administrative, secretariat and support functions.

ACCOUNTABILITIES INCLUDE

• Under general direction, provide assistance with office processes and corporate information systems such as records management, financial information, fleet management, client payments and ministerial correspondence.
• Answer queries, provide timely advice and undertake general follow up action as required, including correctly redirecting incoming mail and queries.
• Provide support and assistance in the presentation of meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.
• Contribute as an effective branch member in a team environment and assist in the provision of quality, timely and effective customer service to managers and staff within the branch.
• Suggest system and process improvements and work in collaboration to implement the agreed solutions.
• Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.