Administration Officer – Community (Part Time)

seek.com.au; Sydney; On-site; AUD 39,000 - 52,000; Part time

Job summary

Seek.com.au is seeking an organized Administration Officer to support our office and care teams in a part‑time capacity with potential growth. The role emphasizes accurate record keeping, smooth intake processes, and assisting with billing and rostering.

The ideal candidate will have disability sector admin experience, proficiency in Microsoft 365 and CRM systems, and strong communication and discretion. NDIs Worker Screening Check or willingness to obtain one is required.

Qualifications

• Essential admin experience in disability/home care/NDIS.
• Proficient with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint) and CRM.
• Excellent written and verbal communication.
• Strong multitasking and organizational skills.
• Discretion handling private information.
• Willingness to obtain NDIS Worker Screening Check if not already held.

Responsibilities

• Answer phone calls and emails from participants, families, and referrers.
• Process referrals and assist with intake paperwork and service agreements.
• Keep participant and staff records up to date in the CRM.
• Support rostering and confirm shifts with support workers.
• Prepare NDIS claims and invoices, assist with billing.
• Track staff compliance documents and expiry dates.
• File documents and maintain orderly records.
• Assist management with general admin duties.

Skills

Admin experience

Microsoft 365

CRM systems

Clear communication

Attention to detail

Discretion

NDIS Worker Screening Check

Education

NDIS Worker Screening Check

Tools

Microsoft 365

CRM systems

Job description

We're a growing disability services provider and we're looking for an organised Administration Officer to support our office and care teams. This is a part-time role, and the hours could grow as we do.

Key tasks

• Answer phone calls and emails from participants, families, support coordinators and referrers
• Process new referrals and help with intake paperwork and service agreements
• Keep participant and staff records up to date in our CRM
• Support rostering, including filling shift changes and confirming shifts with support workers
• Prepare NDIS claims and invoices, and help with Support at Home billing
• Track staff compliance documents (NDIS Worker Screening, first aid, WWCC, police checks) and follow up on expiries
• File documents and keep folders in order so the right version is always easy to find
• Handle general office admin and help the management team when needed

What we're looking for

• Admin experience in disability (NDIS), home care, Support at Home or aged care. This is essential.
• Confidence with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and with CRM systems
• Clear communication, both on the phone and in writing
• Strong attention to detail and the ability to manage several tasks at once
• Discretion with private and sensitive information
• NDIS Worker Screening Check, or willingness to get one