Administration Assistant

Palko; Sunshine Coast Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

School-hour schedule

Part-time role

Job summary

Palko is seeking an experienced Administration Assistant to support day-to-day operations in a part-time, school-hours role based at Corbould Park. You’ll coordinate customer orders, shipments, and general administration while supporting sales and warehouse teams.

The ideal candidate has prior admin or order-processing experience, strong computer skills, meticulous attention to detail, and good communication. Xero experience is highly regarded.

Qualifications

• Experience in administration or order-processing roles.
• Strong computer skills and ability to learn business systems.
• Attention to detail and accuracy.
• Excellent written and verbal communication.

Responsibilities

• Answer incoming calls and customer enquiries.
• Process orders and enter data accurately.
• Coordinate shipment details with warehouse/delivery.
• Assist invoicing and accounts duties.
• Utilize Xero for accounting tasks.
• Manage online orders and marketplace support.
• Maintain accurate customer/order/shipment records.
• Follow up tasks and resolve admin issues.
• Identify and implement process improvements.

Skills

Administration

Order processing

Attention to detail

Communication skills

Xero experience

Tools

Xero

Inventory systems

Sales order processing systems

Job description

Palko is looking for an experienced, organised and proactive Administration Assistant to help keep our day-to-day operations running smoothly. You'll help coordinate customer orders, shipment information, customer enquiries and general administration while supporting our sales and warehouse teams. This is a part-time role designed around school hours, based at Corbould Park.

Key responsibilities

• Answering incoming phone calls and responding to customer enquiries.
• Processing customer orders and entering information accurately into our systems.
• Coordinating shipment information and communicating with the warehouse and delivery teams.
• Assisting with invoicing, accounts administration and general office duties.
• Using Xero for relevant accounting and administration tasks.
• Helping manage online orders and supporting our expansion onto Bunnings and Harvey Norman marketplaces.
• Maintaining accurate customer, order and shipment records.
• Following up outstanding tasks and helping resolve administrative issues.
• Identifying opportunities to improve processes and make our business more efficient.

About you

• Previous experience in an administration or order-processing role.
• Strong computer skills and confidence learning business systems.
• Excellent attention to detail and accuracy.
• A friendly and professional telephone manner.
• Good written and verbal communication skills.
• The ability to prioritise tasks, solve problems and work independently.
• A proactive attitude and a willingness to take responsibility for getting things done.
• Xero experience is highly regarded.
• Experience with inventory systems, sales order processing, accounts administration or online marketplaces will also be an advantage.

About us

• Palko is a growing business in the furniture and leisure products sector. We're looking for someone to join our team and make a real difference as we continue to expand.
• Part-time hours designed around school hours.
• A supportive team environment.
• A varied role with genuine responsibility.
• The opportunity to improve systems and processes.
• The chance to contribute directly to the growth of Palko.