Sales Support Administrator

Programmed Maintenance Services; Melbourne; Hybrid; AUD 52,000 - 74,000; Full time

Job summary

Programmed Maintenance Services – Campbellfield VIC is seeking an experienced Sales Administrator to support the internal sales team, liaise with customers and process orders efficiently.

This role covers sales administration, customer service, quoting, freight information, account setup and occasional remote work after training. The successful candidate will be organised, detail‑oriented and capable of managing multiple tasks in a busy office environment.

Qualifications

• Previous experience in sales administration, customer service or order processing.
• Strong administration, data entry and organisational skills.
• Excellent communication skills and a professional telephone manner.
• Good attention to detail and a commitment to accuracy.
• The ability to prioritise tasks and manage competing deadlines.
• Confidence using computer systems and learning new processes.
• A proactive approach and the ability to work both independently and as part of a team.
• Experience with freight coordination, inventory systems, invoicing or export documentation will be advantageous.

Responsibilities

• Sales Administration and Customer Service.
• Providing internal sales support to the sales team and Business Development Managers.
• Preparing quotations and responding to enquiries regarding product information and pricing.
• Checking stock availability and providing freight cost information.
• Setting up new customer accounts and processing credit applications.
• Coordinating stock transfers and shipping arrangements across Australia, New Zealand and export markets.
• Preparing packing specifications and export documentation where required.
• Order Processing: processing customer orders, cash sales and payments.
• Monitoring and managing backorders.
• Processing customer invoices, returns and credit requests.
• Liaising with the warehouse to confirm orders, freight and dispatch details.
• Ensuring customer orders are processed accurately and in a timely manner.
• General Administration: Providing reception support, including answering telephone calls and greeting visitors.
• Assisting with general administration and providing leave coverage for other team members when required.

Skills

Sales administration

Customer service

Order processing

Data entry

Job description

Programmed Maintenance Services – Campbellfield VIC

Our client is an established supplier of specialist products servicing the industrial, infrastructure, water, pipeline and marine sectors. With a long-standing reputation for quality products, technical expertise and customer service, they are looking for an experienced Sales Administrator to join their team.

This is a varied role combining sales administration, customer service, order processing and general office support. You'll play an important part in supporting the internal sales team, liaising with customers and ensuring orders are processed accurately and efficiently.

The Role

• Sales Administration and Customer Service
• Providing internal sales support to the sales team and Business Development Managers.
• Preparing quotations and responding to enquiries regarding product information and pricing.
• Checking stock availability and providing freight cost information.
• Setting up new customer accounts and processing credit applications.
• Coordinating stock transfers and shipping arrangements across Australia, New Zealand and export markets.
• Preparing packing specifications and export documentation where required.
• Order Processing
• Processing customer orders, cash sales and payments.
• Monitoring and managing backorders.
• Processing customer invoices, returns and credit requests.
• Liaising with the warehouse to confirm orders, freight and dispatch details.
• Ensuring customer orders are processed accurately and in a timely manner.
• General Administration
• Providing reception support, including answering telephone calls and greeting visitors.
• Assisting with general administration and providing leave coverage for other team members when required.

About You

You’ll be organised, customer-focused and comfortable managing a range of administrative tasks in a busy environment. You enjoy working with people, take pride in getting the details right and understand the importance of providing reliable support to both customers and colleagues.

Ideally, you’ll have:

• Previous experience in sales administration, customer service or order processing.
• Strong administration, data entry and organisational skills.
• Excellent communication skills and a professional telephone manner.
• Good attention to detail and a commitment to accuracy.
• The ability to prioritise tasks and manage competing deadlines.
• Confidence using computer systems and learning new processes.
• A proactive approach and the ability to work both independently and as part of a team.
• Experience with freight coordination, inventory systems, invoicing or export documentation will be advantageous.

Employment Options

This position can be offered on a part-time or full-time basis, depending on the successful applicant. Part-time hours would initially be around two to three days per week, with the potential to increase over time.

Full training will be provided in the office. Once you're confident in the role and familiar with the systems and processes, there is also the option to work remotely from home. All necessary home office equipment will be supplied.