Business Admin Assistant

HB Plastics Group PTY LTD; Gold Coast City; On-site; AUD 50,000 - 64,000; Full time

Job summary

HB Plastics Group on the Gold Coast is seeking a Business Admin Assistant to join the front of house team in Molendinar. This full-time role supports daily operations with a mix of customer contact, order processing and sales support.

You’ll handle calls, data in our CRM, and logistics coordination, helping keep the business running smoothly in a busy environment.

Qualifications

• Previous experience in an administration, customer service, or office support role.
• Confident phone manner and strong written communication skills.
• Comfortable learning new systems; experience with a CRM (Pipedrive experience a bonus) is helpful but not essential.
• Good organisational skills and the ability to juggle multiple tasks with accuracy.
• A team player attitude and a positive, can-do approach to a busy front of house environment.

Responsibilities

• Answering incoming calls and being a friendly first point of contact for our front of house team
• Processing e-commerce orders accurately and in a timely manner
• Managing customer and contact records in our CRM (Pipedrive), keeping information current and organised
• Booking freight and coordinating deliveries through Shipit
• Supporting the sales team with preparing and following up on job quotes
• Assisting with general administrative tasks to help the office and sales team run smoothly

Skills

Administration experience

Phone etiquette

CRM familiarity

Tools

Pipedrive

Job description

HB Plastics Group is looking for a Business Admin Assistant to join our fun, close-knit front of house team in Molendinar. This full-time role is at the heart of our daily operations, giving you a varied mix of customer contact, order processing, and sales support. If you enjoy a busy day where no two hours look the same, and you like being the person who keeps things moving, this could be a great fit.

Key responsibilities

• Answering incoming calls and being a friendly first point of contact for our front of house team

• Processing e-commerce orders accurately and in a timely manner

• Managing customer and contact records in our CRM (Pipedrive), keeping information current and organised

• Booking freight and coordinating deliveries through Shipit

• Supporting the sales team with preparing and following up on job quotes

• Assisting with general administrative tasks to help the office and sales team run smoothly

What we're looking for

• Previous experience in an administration, customer service, or office support role

• Confident phone manner and strong written communication skills

• Comfortable learning new systems; experience with a CRM (Pipedrive experience a bonus) is helpful but not essential

• Good organisational skills and the ability to juggle multiple tasks with accuracy

• A team player attitude and a positive, can-do approach to a busy front of house environment