Administration Assistant

Royal-Melbourne-Hospital; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

The Royal Melbourne Hospital in Melbourne's Parkville precinct is seeking an Administration Assistant to join the Diabetes and Endocrinology Administration Team. The role is full-time and ongoing, 80 hours per fortnight including ADO, with park near public transport.

You will provide safe, efficient, person-centred administrative support to consumers and teams, maintain accurate records, and collaborate with patients, carers and health professionals.

Qualifications

• At least 12 months’ experience in a patient or customer service environment.
• Excellent communication, interpersonal and information technology skills.
• Experience using electronic medical record systems is desirable (EPIC experience preferred).

Responsibilities

• Provide safe, efficient and person-centred administrative support to consumers and teams.
• Work collaboratively with colleagues, patients, carers and health professionals.
• Maintain accurate records, complete required training and work within scope and policy.
• Contribute to risk management, safety, continuous improvement and service initiatives.
• Promote a respectful, inclusive and psychologically safe workplace, supporting team performance and wellbeing.

Skills

Communication

Interpersonal Skills

IT Skills

Tools

EPIC

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 8221

Administration Assistant

The Royal Melbourne Hospital

Why Join RMH?

• Full Time, Ongoing | 80 hours per fortnight including ADO
• Parkville location | Close to public transport
• Work closely with the Diabetes and Endocrinology Administration Team.

About the role

Key Accountabilities

• Provide safe, efficient and person-centred administrative support to consumers and teams.
• Work collaboratively with colleagues, patients, carers and health professionals.
• Maintain accurate records, complete required training and work within scope and policy.
• Contribute to risk management, safety, continuous improvement and service initiatives.
• Promote a respectful, inclusive and psychologically safe workplace, supporting team performance and wellbeing.

About You

You are a customer-focused administrator with experience in a patient-facing environment and a commitment to The Melbourne Way.

You bring:

• At least 12 months’ experience in a patient or customer service environment.
• Excellent communication, interpersonal and information technology skills.
• Confidence working with electronic medical record systems, with EPIC experience desirable.
• A collaborative, patient-centred approach and commitment to quality service.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

Applications close Wednesday 25 November 2026 at 11.59pm