Ward Clerk

Royal-Melbourne-Hospital; Melbourne; On-site; AUD 34,000 - 40,000; Part time

Job summary

The Royal Melbourne Hospital invites applications for a Ward Clerk on a part-time fixed-term basis. You will support admissions, discharges and transfers, maintain accurate patient records, and provide courteous, patient-centered service in a busy 30-bed Cardiothoracic and Respiratory ward.

Working with a multidisciplinary team, you’ll coordinate reception tasks and day-to-day operations, ensuring efficient ward functioning and a positive experience for patients, families and staff.

Qualifications

• Relevant administration experience in a fast-paced environment.
• Strong communication and interpersonal skills with patients, visitors and staff.
• Ability to work collaboratively within a multidisciplinary team.

Responsibilities

• Provide high-quality administrative and clerical support and maintain patient records.
• Deliver patient-focused service to patients, visitors and staff.
• Support patient admissions, discharges and transfers with the multidisciplinary team.
• Coordinate reception and administrative tasks to support ward operations.

Skills

Administrative experience

Customer service

Communication skills

Multidisciplinary teamwork

Tools

MS Office

Job description

Work Location: The RMH Parkville (City campus)

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Job Description

Ward Clerk

• Part time fixed term opportunity | 56 hours per fortnight
• Tuesday, Wednesday and every second Saturday and Sunday
• Join a supportive team at The Royal Melbourne Hospital

The Royal Melbourne Hospital (RMH), part of Melbourne Health, is a world-class teaching hospital and one of Victoria’s largest Trauma Centres.

Our 30-bed ward specialises in Cardiothoracic Surgery and Respiratory Medicine. Patients are admitted through various pathways, including elective surgery lists, the Emergency Department (ED), Intensive Care Unit (ICU), direct admissions, or inter-hospital transfers.

We are seeking a Ward Clerk to provide high-quality administrative and clerical support. Working as part of a multidisciplinary team, you will be a key point of contact for patients, visitors, and staff, supporting the coordination of patient admissions, discharges and transfers while ensuring accurate maintenance of patient records and effective day-to-day operations.

Key Accountabilities

• Provide administrative and clerical support, maintaining accurate patient records.
• Deliver professional, patient-focused service to patients, visitors and staff.
• Support patient admissions, discharges and transfers with the multidisciplinary team.
• Liaise with RMH multidisciplinary team
• Coordinate reception and administrative tasks to support efficient ward operations.

About You

• Strong customer service, communication and interpersonal skills
• Relevant administration experience and sound computer skills
• Ability to work collaboratively within a multidisciplinary team
• Patient-focused approach with a commitment to positive experiences
• Ability to prioritise, use initiative and work effectively in a busy environment
• Flexible, reliable and receptive to direction and learning

Benefits of Working at RMH

• Meaningful Work: Make a real difference in the lives of patients, families and our community.
• Career Growth: Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging: Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation: Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence: Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits: Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct: Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.