Health Information Services Clerk

The Royal Melbourne Hospital; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Meaningful Work

Career Growth

Culture & Belonging

Parkville Location

Onsite Parking

Staff Health Services

Job summary

The Royal Melbourne Hospital in Parkville VIC is seeking a Health Information Services Clerk to maintain accuracy, integrity and accessibility of patient health information across Melbourne Health. You will manage electronic and paper medical records, including scanning, indexing and information release, using iPM, ECM and Epic, while delivering responsive service to stakeholders.

You will contribute to high-quality health information services by ensuring records are complete, secure and

Qualifications

• Prioritise safety and wellbeing for yourself and others.
• Highly developed customer service and communication skills.
• Ability to work autonomously and contribute effectively as a supportive team member.
• Collaborate with patients, families, carers, and colleagues across teams.
• Engage in ongoing learning and participate in performance feedback.
• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed.

Responsibilities

• Operate and maintain health information systems (iPM, ECM, EMR/Epic).
• Collect, prepare, scan, and quality-check medical records.
• Liaise with internal and external departments to maintain record integrity.
• Handle patient information requests and monitor documentation deficiencies.
• Support MRN merging processes and follow HIS procedures.

Skills

Customer service

Communication

Autonomy

Team collaboration

Tools

iPM

ECM

Epic

Job description

The Royal Melbourne Hospital - Parkville VIC

As a Health Information Services Clerk, you will play an important role in maintaining the accuracy, integrity and accessibility of patient health information across Melbourne Health.

Working across both City and Royal Park campuses, you will support the management of electronic and paper medical records through document preparation, scanning, indexing, quality assurance and information release processes. You will utilise a range of health information systems, including iPM, ECM and Epic, while providing responsive customer service to internal and external stakeholders. This role contributes to the delivery of high-quality health information services by ensuring patient records are complete, accurate, secure and available when needed to support patient care and organisational requirements

Key Accountabilities

• Operate and maintain computerised health information systems such as the Patient Administration System (iPM), Enterprise Content Management (ECM), and Electronic Medical Record (EMR/Epic) systems.
• Collect, prepare, scan, and quality-check medical record documents.
• Liaise with internal and external departments to maintain the integrity of medical records.
• Handle patient information requests, monitor documentation deficiencies, and support MRN merging processes.
• Follow HIS procedures and participate in safety and quality programs.

About You

• Prioritise safety and wellbeing for yourself and others
• Highly developed customer service and communication skills
• Ability to work autonomously and contribute effectively as a supportive team member
• Collaborate with patients, families, carers, and colleagues across teams
• Engage in ongoing learning and participate in performance feedback
• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct - one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

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