Admin/Customer Service Representative

24 Hour Trade Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time role

Training & development

Growth opportunities

Job summary

24 Hour Trade Services is seeking a confident Customer Service Representative to join our busy Sydney office. You will be the first point of contact, handle inquiries, schedule jobs and coordinate technicians to ensure high standards of service.

The role centers on clear communication, organisation, and delivering a smooth customer journey from the first call to job completion. Previous customer service experience is preferred, with a minimum of 6 months.

Qualifications

• 6 months customer service experience minimum.
• Experience in a fast-paced or service-based environment preferred.

Responsibilities

• Answer inbound calls and assist customers with enquiries.
• Schedule jobs and coordinate technicians.
• Update job notes with accurate information.
• Maintain clear, friendly and professional communication at all times.
• Support the wider team with administrative tasks.

Skills

Customer service

Communication

Organisation

Multitasking

Education

High school diploma

Tools

CRM software

Office suite

Job description

24 Hour Trade Services | Full-Time | Sydney

About Us

24 Hour Trade Services is a growing plumbing, electrical and HVAC company providing maintenance, repairs and emergency services across Sydney and Melbourne.

We work with residential customers, commercial clients, insurance builders, strata managers and property managers, delivering reliable trade services 24 hours a day, 7 days a week.

We are looking for a confident, reliable and highly organised Customer Service Representative (CSR) to join our busy office team.

This is a fast paced role where no two days are the same. You will be responsible for managing customer enquiries, coordinating technicians, scheduling jobs and ensuring our customers receive a high standard of service from their first phone call through to job completion.

We are looking for someone who takes pride in their work, communicates well and can stay organised when things get busy.

About the Role

As a Customer Service Representative, you will play an important role in the day-to-day operations of our business. You will be one of the main points of contact between our customers, technicians and office team, ensuring jobs are booked, information is recorded correctly and work progresses smoothly.

Your responsibilities will include:

• Answering inbound calls and assisting customers with enquiries
• Working standard business hours to provide customer support
• Providing clear, friendly, and professional communication at all times
• Responding to emails and keeping customers informed
• Updating job notes and ensuring accurate information is recorded
• Supporting the wider team with general administrative tasks

This role is all about communication, organisation, and creating a smooth, positive experience for every customer.

About You

We are looking for someone who is confident, switched on and enjoys working in a busy environment.

You must be comfortable speaking with customers throughout the day, managing multiple tasks and making decisions when required.

Previous customer service experience is preferred, especially in a fast paced or service based environment, but not essential for the right person.

A minimum of 6 months customer service experience is required for this role.

What We Offer

• Full-time employment with a growing Australian trade services company.
• A supportive and friendly office team.
• A busy and varied role with plenty of responsibility.
• Training and ongoing support.
• Opportunities to develop your skills and grow within the company.
• A professional working environment where hard work and initiative are valued.
• The opportunity to become an important part of our daily operations.

Why Join 24 Hour Trade Services?

We are a growing business that takes pride in delivering quality workmanship and excellent customer service.

Our office team plays a major part in keeping our technicians organised and ensuring our customers are looked after.

We value employees who are reliable, take initiative, work well with others and genuinely care about doing their job properly.

If you enjoy a busy workplace, have strong customer service skills and are looking for a role where you can make a real difference, we would love to hear from you.