Customer Service / Sales Support Administrator - Wetherill Park

CSR; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Parental leave (up to 14 weeks)

Employee assistance program

Upskilling opportunities within CSR

Collaborative culture

Job summary

CSR is seeking a Customer Service / Sales Support Administrator to deliver exceptional service while supporting commercial sales. You will manage customer accounts, opportunities in the CRM, and report on pipeline activity as part of a collaborative team across Sales, Marketing, Logistics and Manufacturing.

This is a varied, fast-paced role combining customer service, administration, and project coordination with standard hours 7:30am–4:00pm, Monday to Friday, based in Wetherill Park NSW.

Qualifications

• 5+ years' experience in sales support, sales administration, customer service, or account coordination
• Proven experience in a high-volume, phone-based customer service or sales support environment
• Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach
• Strong experience building customer relationships and progressing opportunities through effective phone and email communication
• Experience using SAP, CRM systems, and Microsoft Excel
• Proven experience managing customer accounts and sales pipelines
• Excellent administration and organisational skills with strong attention to detail
• Strong communication skills and a professional, customer-centric approach
• Ability to prioritise competing tasks in a fast-paced environment
• Experience within commercial construction, manufacturing, building products, or a related industry will be highly regarded

Responsibilities

• Sales Administration & Pipeline Support
• Support the commercial sales team by managing and progressing opportunities through the sales pipeline
• Maintain accurate CRM records and ensure data integrity across all customer and project activities
• Assist with lead generation, lead nurturing, and customer follow-up activities
• Coordinate appointments and support activities for external sales representatives
• Support the conversion of enquiries into sales opportunities
• Customer & Account Support
• Manage customer enquiries and orders via phone and email
• Deliver responsive, professional, and solutions-focused customer service
• Build strong relationships with key customers and project stakeholders
• Provide updates on quotations, manufacturing schedules, deliveries, and project progress
• Manage customer complaints, quality concerns, credits, and returns professionally and efficiently
• Order & Project Coordination
• Process customer orders accurately and within required timeframes
• Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams
• Maintain accurate documentation and project records

Skills

Customer service excellence

Communication skills

Multitasking

Relationship building

Organisational skills

Tools

SAP

CRM systems

Microsoft Excel

Job description

Customer Service / Sales Support Administrator – Wetherill Park

• Deliver exceptional customer service while supporting commercial sales activities
• Manage customer accounts, sales opportunities, and CRM reporting
• Join a collaborative team partnering with Sales, Marketing, Logistics, and Manufacturing

If you're a proactive administrator who enjoys supporting sales teams, coordinating customer projects, and keeping multiple priorities on track, this is your opportunity to make an impact.

About The Role

As a Customer Service / Sales Support Administrator, you will play a central role in supporting our commercial sales function by managing customer enquiries, maintaining sales opportunities within CRM, coordinating projects, and ensuring a seamless customer experience.

This is a highly varied and fast-paced role that combines customer service, sales administration, account support, pipeline management, and cross-functional coordination.

Work hours

7:30am to 4:00pm, Monday to Friday.

Key Responsibilities

Sales Administration & Pipeline Support

• Support the commercial sales team by managing and progressing opportunities through the sales pipeline
• Maintain accurate CRM records and ensure data integrity across all customer and project activities
• Assist with lead generation, lead nurturing, and customer follow-up activities
• Coordinate appointments and support activities for external sales representatives
• Support the conversion of enquiries into sales opportunities

Customer & Account Support

• Manage customer enquiries and orders via phone and email
• Deliver responsive, professional, and solutions-focused customer service
• Build strong relationships with key customers and project stakeholders
• Provide updates on quotations, manufacturing schedules, deliveries, and project progress
• Manage customer complaints, quality concerns, credits, and returns professionally and efficiently

Order & Project Coordination

• Process customer orders accurately and within required timeframes
• Coordinate activities between customers, sales, estimating, logistics, and manufacturing teams
• Maintain accurate documentation and project records

About You

You are an organised and customer-focused professional with a passion for supporting sales teams and delivering exceptional service. You enjoy working in a collaborative environment, managing multiple priorities, and contributing to commercial success.

To Be Successful In This Role, You Will Have

• 5+ years' experience in sales support, sales administration, customer service, or account coordination
• Proven experience in a high-volume, phone-based customer service or sales support environment
• Confidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approach
• Strong experience building customer relationships and progressing opportunities through effective phone and email communication
• Experience using SAP, CRM systems, and Microsoft Excel
• Proven experience managing customer accounts and sales pipelines
• Excellent administration and organisational skills with strong attention to detail
• Strong communication skills and a professional, customer-centric approach
• Ability to prioritise competing tasks in a fast-paced environment
• Experience within commercial construction, manufacturing, building products, or a related industry will be highly regarded

What We Offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To find out more about us, visit www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.