Coordinator/Service Administrator

Plumbing Force; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Plumbing Force is seeking a dedicated Coordinator/Service Administrator for our Eastern Suburbs Melbourne office on a full-time basis. You will be the backbone of our administrative operations, coordinating service schedules and managing customer communications to ensure seamless service from first contact through to job completion.

This role involves scheduling, documentation, and continuous improvement of processes in a fast-paced, customer-focused environment.

Qualifications

• Proven experience in an administrative, coordination or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Scheduling and coordinating service appointments with technicians and customers.
• Managing inbound and outbound customer communications via phone and email.
• Processing enquiries, quotations and service requests accurately and promptly.
• Maintaining service schedules, customer records and job documentation.
• Liaising between customers, technicians and management to resolve issues.

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Independence

Tools

MYOB

SM8

Job description

Plumbing Force is seeking a dedicated Coordinator/Service Administrator to join our Eastern Suburbs Melbourne office on a full-time basis. This is a pivotal role that supports the smooth operation of our plumbing services business, ensuring that our customers receive exceptional service from first contact through to job completion. You will be the backbone of our administrative operations, coordinating service schedules, managing customer communications, and maintaining our operational systems. This role offers an excellent opportunity to be part of a dynamic team in a fast-paced, customer-focused environment.

Key responsibilities

• Scheduling and coordinating service appointments, ensuring optimal allocation of technicians and customer satisfaction
• Managing inbound and outbound customer communications via phone, email, and other channels
• Processing customer enquiries, quotations, and service requests accurately and promptly
• Maintaining and updating service schedules, customer records, and job documentation
• Liaising between customers, technicians, and management to resolve issues and ensure seamless service delivery
• Contributing to continuous improvement of administrative processes and systems

What we're looking for

• Proven experience in an administrative, coordination or customer service role, preferably within the trades or service industry
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills
• Customer service excellence with a commitment to delivering outstanding support
• Attention to detail and accuracy in record-keeping and documentation
• Ability to work independently and as part of a collaborative team
• Professional telephone manner and strong interpersonal skills
• Problem-solving abilities and a proactive approach to challenges
• Reliability and punctuality
• Experience with Myob and SM8 highly regarded but not essential.
• Off the tools plumbers encouraged to apply.

About us

Plumbing Force is a trusted name in the plumbing industry across Melbourne, committed to delivering reliable, professional plumbing solutions to residential and commercial customers. We pride ourselves on our team of skilled plumbers, exceptional customer service, and our reputation for quality workmanship. We are a growing company that values our employees. Our focus on customer satisfaction and continuous improvement drives everything we do.

What we offer

At Plumbing Force, we recognize the importance of supporting our team members. As a full-time position, this role offers stability and the opportunity to become an integral part of our growing business. We welcome applications from candidates seeking a rewarding career in an established company.