Administration & Customer Service Coordinator

Smart Locksmith Pty Ltd; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time position

Diverse role with varied tasks

Opportunities to contribute ideas and/

Positive team environment

Job summary

Smart Locksmith Pty Ltd seeks a proactive Administration & Customer Service Coordinator in Condell Park. You will be the first point of contact for customers, providing essential administrative support to the Service Manager and technicians to keep daily operations running smoothly.

Responsibilities include coordinating jobs, answering inquiries, preparing quotations, invoicing, and maintaining accurate records while upholding exceptional customer service standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Exceptional attention to detail and accuracy.
• Ability to multitask and perform well in a fast-paced environment.
• Professional and friendly phone manner.
• Comfort with learning new software and technology.

Responsibilities

• Manage and action multiple shared email inboxes.
• Answer inbound calls and respond to enquiries via phone and email.
• Create and process service jobs in the job management system.
• Schedule technicians to maximise efficiency and customer satisfaction.
• Prepare and issue customer quotations.
• Generate invoices and assist with job completion administration.
• Maintain accurate job records and ensure data entry accuracy.
• Liaise with customers, technicians, contractors, suppliers and stakeholders.

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Phone etiquette

Tech-savvy

Tools

Microsoft Office

Google Drive

Xero

ServiceM8

Apple devices

Job description

Administration & Customer Service Coordinator

Smart Locksmith Pty Ltd – Condell Park NSW

We a leading provider of residential, commercial, government, and digital security solutions across Sydney. We pride ourselves on delivering exceptional customer service, professional workmanship, and reliable security solutions. As our business continues to grow, we're looking for an enthusiastic and highly organised Administration & Customer Service Coordinator to support our Service Manager and help keep our daily operations running smoothly.

About Smart Locksmith

We a leading provider of residential, commercial, government, and digital security solutions across Sydney. We pride ourselves on delivering exceptional customer service, professional workmanship, and reliable security solutions. As our business continues to grow, we're looking for an enthusiastic and highly organised Administration & Customer Service Coordinator to support our Service Manager and help keep our daily operations running smoothly.

About the Role

This is a fast-paced and varied role where no two days are the same. You will be the first point of contact for many of our customers while providing essential administrative support to the Service Manager and our team of technicians.

We're looking for someone who thrives under pressure, enjoys problem-solving, has outstanding communication skills, and takes pride in delivering exceptional customer service. You will be responsible for ensuring jobs are scheduled efficiently, customers receive prompt and professional service, and our operations continue to run seamlessly.

Key Responsibilities

• Manage and action multiple shared email inboxes efficiently.
• Answer inbound customer service calls and respond to customer enquiries via phone and email.
• Accurately create and process service jobs within our job management system.
• Schedule and coordinate technicians to maximise efficiency and customer satisfaction.
• Prepare and issue customer quotations.
• Generate invoices and assist with job completion administration.
• Maintain accurate job records and ensure all information is entered correctly.
• Liaise professionally with customers, technicians, contractors, suppliers, and other stakeholders.
• Respond promptly to internal communications.
• Welcome and assist customers visiting our Warehouse.
• Provide day-to-day administrative support to the Service Manager.
• General office administration and contribute to improving office processes and workflow efficiencies.
• Prioritise competing tasks while maintaining exceptional attention to detail and accuracy.
• Support the team with additional administrative duties as required.

Skills & Experience

The ideal candidate will have:

• Previous experience in administration, customer service, scheduling, service coordination, or a similar role.
• Experience working within the trades, service, facilities management, maintenance, or construction industries will be highly regarded.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Exceptional attention to detail and accuracy.
• The ability to multitask and perform effectively in a fast-paced environment.
• A professional and friendly phone manner.
• Strong computer literacy with confidence using technology and learning new software.
• Working knowledge of Apple products, including iPhones and Mac computers.
• Experience using Microsoft Suite, Google Drive, Xero, and ServiceM8 (or similar job management software).
• Confidence using, or the willingness to learn, productivity tools to improve efficiency and customer service.
• Ability to quickly learn new systems and adapt to changing technology.
• The ability to work independently while contributing positively to a collaborative team environment.

Personal Attributes

We're looking for someone who is:

• Customer-focused and genuinely enjoys helping people.
• Proactive, resourceful, and takes initiative without being asked.
• Positive with a genuine can-do attitude.
• Reliable, punctual, and accountable.
• Calm under pressure and able to prioritise competing tasks.
• A strong team player who enjoys supporting others and contributing to team success.
• Adaptable and embraces change and new technology.
• Solutions-focused with excellent problem-solving skills.

• Eager to learn, develop new skills, and continuously improve.
• Committed to providing exceptional customer service and representing Smart Locksmith professionally.

Why Join Smart Locksmith?

At Smart Locksmith, you'll become part of a growing, innovative company that values its people and invests in their success.

We offer:

• A secure, full-time position with a respected and growing company.
• A diverse role where no two days are the same.
• Opportunities to contribute ideas and improve the way we work.
• A workplace that values initiative, accountability, teamwork, and exceptional customer service.