Service Administrator (Trades / Facilities)

SCIS Property Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

SCIS Property Group in Mascot, Sydney, is seeking a Service Administrator to support the service scheduling team in a full-time, office-based role. You will help manage service maintenance work orders, coordinate with stakeholders, and handle calls and emails to ensure timely updates and paperwork completion.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service and admin support.
• Detail-oriented with careful review of documents and notes.
• Strong verbal and written communication required.
• Ability to multi-task and meet deadlines.

Responsibilities

• Support the service scheduling team with daily tasks.
• Liaise with internal and external stakeholders.
• Handle calls and emails to follow up on jobs and paperwork.
• Assist with service maintenance work orders and reports.

Skills

Customer service

Communication

Scheduling

Admin support

Multitasking

Tools

MS Office

Job description

We are currently looking for a Service Administrator to provide support to our service scheduling team. We are based in Mascot and the role is office based.

As an integral member of the Service Team, you will contribute to the delivery and completion of Facilities Maintenance work orders, including grounds maintenance, plumbing, electrical, handyman, and many more!

No two days are the same liaising with both internal and external stakeholders, managing calls and emails to follow up on a job, on paperwork or just a general update based on a time-sensitive deadline.

To be successful in this role, you must:

Thrive on a reactive, fast paced environment.

Have an eye for detail to ensure careful review of photos, service reports, and notes, to meet the set out requirements.

Have the ability to multi-task and work to a deadline.

Demonstrate exceptional active listening skills and verbal communication skills to respond appropriately to a variety of both internal and external issues and queries.

Have solid experience in excellent customer service.

This role is part of a growing team, meaning it could be your stepping stone into other roles within our facilities maintenance service business.

If this sounds like the right role for you, we want to be talking to you TODAY.

ABOUT US:

We are a growing, Australian owned business that working in the commercial facilities maintenance industry. We have recently relocated (due to outgrowing our previous location) into purpose built, light and open offices. Great location, on site parking, on site gym, and plenty of food, coffee, and retail shops within close walking distance.

If this sounds like you, if you are up for the challenge, and if you are available for full time work Monday - Friday, please reach out to us.