Customer Service Representative

Sydney Tools; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay cycles

Free on site parking

Career growth opportunities

Quarterly events

Job summary

Sydney Tools is Australia’s leading retailer of industrial tools, with over 120 stores across Australia and New Zealand. We are looking for an energetic, detail oriented Customer Service Representative to join our Head Office and own the customer experience through phone, email and live chat.

You will support our commercial customers and internal sales team, handling inquiries from start to finish with a focus on accuracy, timely responses, and a team‑oriented approach.

Qualifications

• Excellent communication and professional telephone manner.
• Strong attention to detail, time management and multitasking.
• Willingness to learn and mature attitude.
• Intermediate computer literacy.
• Ability to work well independently and in a team.

Responsibilities

• Provide customer experience from phone, email and live chat.
• Support busy external sales team.
• Manage inquiries from start to finish and update customers.

Skills

Communication skills

Attention to detail

Willingness to learn

Computer literacy

Independent work

Job description

Who We Are

From a single storefront in 2001 to an absolute powerhouse in 2026, Sydney Tools is Australia’s leading retailer of industrial tools, consumables, and accessories. With over 120 stores spanning across Australia and New Zealand, we service the construction, mining, agriculture, and automotive industries.

We are growing fast, and we want you to grow with us. We are looking for an energetic, detail oriented Customer Service Representative to join our tight knit, high performing team at Head Office.

Why You’ll Love Working With Us

We don’t just offer a job, we offer a career and a fantastic work culture. Here is what’s waiting for you:

• Financial Perks: Generous pay and weekly pay cycles.
• Career Growth: Continuous training and genuine paths for internal progression.
• The Office: Free on site parking at our newly renovated, modern Riverwood HQ.
• Great Culture: A fun, collaborative team with quarterly events (EOFY, Christmas, and more).

Your Day to Day

As the voice of Sydney Tools, you will own the customer experience by providing easy, reliable, and top tier support. Your main responsibilities will include:

• Customer Championing: Interacting with our commercial customers via phone, email, and live chat to answer trade related inquiries.
• Sales Support: Providing crucial internal support to our busy external sales team.
• Problem Solving: Managing inquiries from start to finish, ensuring customers are kept in the loop regarding progress and resolutions.

What You’ll Bring to the Table

You don’t need to be a tool expert on day one, we value attitude and potential above all else! We are looking for someone who has:

• Excellent communication skills and a professional telephone manner.
• Strong attention to detail, time management, and multitasking skills.
• An enthusiastic, mature approach and a willingness to learn.
• Intermediate computer literacy.
• The ability to work well both independently and in a team.

Ready to Build Your Career?

If you are enthusiastic, motivated, and ready to join an Australian market leader, we want to hear from you.