Adelaide Claims Team Leader - Build & Lead From Day One

Auto & General Australia; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses & recognition

Training & onboarding

Career development

Volunteer days & extra leave

Wellbeing programs

Discounts on Budget Direct insurance

Job summary

Budget Direct is launching a new Adelaide operation and seeks an experienced Team Leader to build and lead the Claims team from day one. You will guide a group of Claims Consultants, shaping customer outcomes and driving performance in a fast-paced setting.

Based in our new Adelaide office, the role offers permanent, full-time employment with a focus on culture, training, and measurable results. Join us to help Budget Direct become a leader in Australian insurance services.

Qualifications

• Proven leadership in a claims or customer service environment.
• Experience managing a high-volume operations team.
• Strong coaching and KPI tracking skills.

Responsibilities

• Lead and develop a team of Claims Consultants to deliver outstanding customer experiences.
• Coach through tough calls and celebrate wins.
• Own team performance, monitor KPIs, and drive outcomes.
• Collaborate with leaders to ensure smooth operations.

Job description

Budget Direct is launching a new Adelaide operation and seeks an experienced Team Leader to build and lead the Claims team from day one. You will guide a group of Claims Consultants, shaping customer outcomes and driving performance in a fast-paced setting.

Based in our new Adelaide office, the role offers permanent, full-time employment with a focus on culture, training, and measurable results. Join us to help Budget Direct become a leader in Australian insurance services.