Home Claims Team Lead: Desktop Assessments & Coaching

Budget Direct; Moreton Bay; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Paid leave

Learning & development

Volunteer days

Employee discounts

Job summary

Budget Direct is seeking a Desktop Home Assessing Team Leader to guide the Home Assessing Team in end-to-end claims management, cost validation and scope accuracy. You will train and coach assessors, manage escalated claims and drive improvements across the value chain.

In this role you will build stakeholder relationships, monitor KPIs and support strategic operational activities to lift performance and quality. Insurance experience is valued; leadership and mentoring are essential.

Qualifications

• Experience managing a team of professionals and driving performance.
• Minimum 2 years’ experience in Home Assessing or Building Industry with estimating/assessing.
• Proven ability to build effective business relationships with internal and external stakeholders.
• Insurance experience is preferred but not essential.

Responsibilities

• Lead, monitor and inspire the team to a high standard of service.
• Provide guidance and coaching to enhance skills and career development.
• Handle escalated claims and complex matters.
• Implement cost-control strategies to achieve cost outcomes.
• Build and maintain stakeholder relationships and provide constructive feedback.
• Contribute to strategic and operational improvements in the claims process.
• Track and report KPIs, ensuring productivity and quality meet expectations.

Skills

Team leadership

Mentoring

Stakeholder management

Coaching

Job description

Budget Direct is seeking a Desktop Home Assessing Team Leader to guide the Home Assessing Team in end-to-end claims management, cost validation and scope accuracy. You will train and coach assessors, manage escalated claims and drive improvements across the value chain.

In this role you will build stakeholder relationships, monitor KPIs and support strategic operational activities to lift performance and quality. Insurance experience is valued; leadership and mentoring are essential.