Team Leader Claims

Auto & General Australia; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses & recognition

Training & onboarding

Career development

Volunteer days & extra leave

Wellbeing programs

Discounts on Budget Direct insurance

Job summary

Budget Direct is launching a new Adelaide operation and seeks an experienced Team Leader to build and lead the Claims team from day one. You will guide a group of Claims Consultants, shaping customer outcomes and driving performance in a fast-paced setting.

Based in our new Adelaide office, the role offers permanent, full-time employment with a focus on culture, training, and measurable results. Join us to help Budget Direct become a leader in Australian insurance services.

Qualifications

• Proven leadership in a claims or customer service environment.
• Experience managing a high-volume operations team.
• Strong coaching and KPI tracking skills.

Responsibilities

• Lead and develop a team of Claims Consultants to deliver outstanding customer experiences.
• Coach through tough calls and celebrate wins.
• Own team performance, monitor KPIs, and drive outcomes.
• Collaborate with leaders to ensure smooth operations.

Job description

Budget Direct is landing in Adelaide. This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start. We're assembling our Claims team and looking for an experienced, people-first Team Leader to become a founding pillar of something genuinely exciting.

Brief Description

Budget Direct is landing in Adelaide. This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start. We're assembling our Claims team and looking for an experienced, people-first Team Leader to become a founding pillar of something genuinely exciting.

If you're ready to make your mark and build a high-performing culture from day one, we want to hear from you.

Claims Team Leader

You'll lead and develop a team of Claims Consultants, empowering them to deliver outstanding customer experiences while guiding claims from first notification through to resolution. Each day brings new challenges, but your core purpose remains constant - ensure your team leaves every customer better off than when they first called.

We're Looking For Someone Who

• Leads by example and brings out the best in the people around them
• Is not afraid to have the conversations that matter
• Thrives in a fast-paced, high-volume environment
• Wants to build something great from day one

What You'll Be Doing

• Leading and developing a team of Claims Consultants to deliver outstanding customer experiences every day
• Coaching your team through the tough calls and celebrating the wins
• Owning your team's performance, tracking KPIs, identifying gaps and driving outcomes
• Working closely with other leaders and stakeholders to keep things running smoothly
• Setting the tone for culture, accountability and high performance in a brand new Adelaide operation

Important information (please read before applying)

• Employment Type: Permanent, full-time (37.5 hours per week)
• Salary: Highly competitive salary plus generous monthly incentive scheme
• Location: An engaging, in-office role based in our new Adelaide office with great end-of-journey facilities
• Working Hours: Rotating roster, Monday to Friday, shifts scheduled between 6:00 am and 6:00 pm, plus a maximum of one Saturday every 5 - 6 weeks
• Next Steps: Shortlisted candidates will be personally contacted by a Talent Partner for an in-depth discussion and an invitation to an interview

Why You'll Love It Here

• Be Rewarded: High performance gets noticed, with bonuses, recognition and real career pathways
• Training: Comprehensive onboarding and ongoing investment in you - that's a promise
• Grow with us: This is more than joining a team - it's a chance to build one. Adelaide is just the beginning, and you'll be at its forefront
• Leave options: Volunteer days, an extra paid ME day, paid parental leave, and the option to buy additional leave
• Wellbeing: Healthy Mind and Body hub, mental health support and fitness discounts
• Give Back: Volunteer, fundraise and make a difference through our Auto and General Difference program
• Exclusive Savings: Discounts on Budget Direct insurance products plus deals through our retail and hospitality partners across Australia
• Celebrate Success: Events, team days and annual celebrations, because we know how to have fun

About Us

• As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.
• We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.

Ready to lead Adelaide's newest team?