Founding Desktop Home Assessor – Claims & Repairs Lead

Budget Direct; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Paid leave options

Learning & development opportunities

Employee discounts

Job summary

Budget Direct is building its presence in Adelaide and is seeking enthusiastic Desktop Home Assessors to join as founding members of an on-site team. You will manage the end-to-end claims process for insured properties, determine damage scope and costs, and work with restorers and suppliers to ensure high-quality repairs at fair prices.

You’ll review claims, assess risks, and negotiate outcomes with repairers and customers while maintaining exceptional customer service and regulatory compliance.

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Background in reviewing and determining accurate scopes of work.
• Demonstrated communication, negotiation & conflict resolution handling ability, along with exceptional time management & organisational skills.
• Proven experience in building effective business relationships with all stakeholders.
• Insurance experience is preferred.

Responsibilities

• Assess the damage: review reports and photos to validate claimed damage and repair costs, determine causation, apply PDS, and provide justified recommendations.
• Scope the damage: produce detailed damage scope and cost documentation and review against supplier quotes; engage specialists as required.
• Negotiate outcomes: negotiate with repairers and customers on sustainable repair costs and variations; approve work commencement and accommodation decisions.
• Project manage repairs to ensure adherence to cost, time and quality; conduct virtual inspections and liaise with suppliers.
• Review and approve repair invoices for payment at milestones or completion.

Skills

Communication

Negotiation

Time management

Organisational skills

Relationship building

Job description

Budget Direct is building its presence in Adelaide and is seeking enthusiastic Desktop Home Assessors to join as founding members of an on-site team. You will manage the end-to-end claims process for insured properties, determine damage scope and costs, and work with restorers and suppliers to ensure high-quality repairs at fair prices.

You’ll review claims, assess risks, and negotiate outcomes with repairers and customers while maintaining exceptional customer service and regulatory compliance.