Team Leader Claims

Budget Direct; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses & incentives

Career pathways

Volunteer days

Parental leave

Discounts on Budget Direct products

Job summary

Budget Direct in Adelaide is building a founding Claims Team Leader to guide a group of Claims Consultants from first notification through resolution, shaping a high-performance culture from day one.

You will coach, set expectations, drive KPIs, and partner with leaders while ensuring exceptional customer outcomes in a newly established Adelaide operation.

Qualifications

• Experience leading a Claims team
• Proven ability to coach and develop staff
• Track record of delivering strong customer outcomes

Responsibilities

• Lead and develop a team of Claims Consultants to deliver outstanding customer experiences
• Coach team through challenging calls and celebrate wins
• Own team performance, track KPIs, identify gaps and drive outcomes
• Collaborate with other leaders to keep operations running smoothly
• Set the tone for culture, accountability and high performance in a new Adelaide operation

Skills

Team leadership

Coaching

Performance tracking

Stakeholder management

Customer experience

Job description

This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start. We're assembling our Claims team and looking for an experienced, people-first Team Leader to become a founding pillar of something genuinely exciting.

If you're ready to make your mark and build a high-performing culture from day one, we want to hear from you.

Claims Team Leader You’ll lead and develop a team of Claims Consultants, empowering them to deliver outstanding customer experiences while guiding claims from first notification through to resolution. Each day brings new challenges, but your core purpose remains constant – ensure your team leaves every customer better off than when they first called.

We’re looking for someone who:

• Leads by example and brings out the best in the people around them
• Is not afraid to have the conversations that matter
• Thrives in a fast-paced, high-volume environment
• Wants to build something great from day one

What you’ll be doing

• Leading and developing a team of Claims Consultants to deliver outstanding customer experiences every day
• Coaching your team through the tough calls and celebrating the wins
• Owning your team's performance, tracking KPIs, identifying gaps and driving outcomes
• Working closely with other leaders and stakeholders to keep things running smoothly
• Setting the tone for culture, accountability and high performance in a brand-new Adelaide operation

Important information (please read before applying)

Employment Type: Permanent, full-time (37.5 hours per week)

Salary: Highly competitive salary plus generous monthly incentive scheme

Location: An engaging, in-office role based in our new Adelaide office with great end-of-journey facilities

• Working Hours: Rotating roster, Monday to Friday, shifts scheduled between 6:00 am and 6:00 pm, plus a maximum of one Saturday every 5 - 6 weeks

Why you’ll love it here

• High performance gets noticed, with bonuses, recognition and real career pathways
• Comprehensive onboarding and ongoing investment in you - that's a promise
• This is more than joining a team - it's a chance to build one. Adelaide is just the beginning, and you'll be at its forefront
• Volunteer days, an extra paid ME day, paid parental leave, and the option to buy additional leave
• Healthy Mind and Body hub, mental health support and fitness discounts
• Volunteer, fundraise and make a difference through our Auto and General Difference program
• Discounts on Budget Direct insurance products plus deals through our retail and hospitality partners across Australia
• Events, team days and annual celebrations, because we know how to have fun

About us

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.