Senior Claims & Operations Team Lead - Adelaide (Hybrid)

Komodo Law; Adelaide; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Supportive leaders

Job summary

Marsh is seeking a Team Leader to join the Claims and Administration Operations team in Adelaide. You will lead day-to-day workflow, coach a team of up to 15 people and ensure timely, high-quality service to members and clients.

The role is based in Adelaide with a hybrid arrangement requiring at least three days in the office each week, and involves coaching, recruitment support and managing operational risk.

Qualifications

• Demonstrated experience in people leadership, supervision or team management
• Experience in operations, customer service or administration within a service-led environment
• Sound communication, facilitation and stakeholder management skills
• A bachelor’s degree in business, a technical discipline or equivalent experience

Responsibilities

• Lead the day-to-day running of your team, including workflow planning, capacity management and support for service delivery
• Coach, develop and support direct reports through regular check-ins, performance conversations, feedback and development planning
• Contribute to recruitment, onboarding and probation support to help new team members settle in and meet expectations
• Monitor client service standards, manage escalations and complaints, and keep stakeholders informed on operational matters
• Support process improvement, team engagement and business priorities to strengthen member and claimant experience
• Identify, manage and escalate operational risks, while helping maintain compliance with legal, regulatory and policy requirements

Skills

Leadership

Operations

Customer service

Communication

Stakeholder management

Education

Bachelor's degree in business

Job description

Marsh is seeking a Team Leader to join the Claims and Administration Operations team in Adelaide. You will lead day-to-day workflow, coach a team of up to 15 people and ensure timely, high-quality service to members and clients.

The role is based in Adelaide with a hybrid arrangement requiring at least three days in the office each week, and involves coaching, recruitment support and managing operational risk.