Home Assessing Team Lead - Inspire, Coach & Deliver

Budget Direct; Melbourne; Vor Ort; AUD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Bonuses

Volunteer days

ME day

Parental leave

Additional leave

Learning & development

Wellbeing support

Employee discounts

Zusammenfassung

Budget Direct, Auto & General, seeks a Home Assessing Team Leader to guide a skilled team that assesses properties, validates costs and delivers precise scopes.

This hands-on leadership role involves coaching staff, driving continuous improvement, managing costs and KPIs, and building strong stakeholder relationships across the business.

You will lead a high-performing team in Melbourne, supporting claims management and delivering quality outcomes for customers when they need us most.

Qualifikationen

• Proven ability to lead and motivate a high performing team with accountability on results.
• Strong change‑agility and exceptional time management skills.
• Minimum 2 years' experience in Home Assessing or Building Industry.
• Excellent verbal and written communication, including report writing and negotiation.
• Experience building effective relationships with internal and external stakeholders.
• Insurance experience preferred but not essential.

Aufgaben

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement).
• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters.
• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road).
• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness.
• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives.
• Build and maintain relationships with all stakeholders, providing constructive feedback as required.
• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations.

Kenntnisse

People leadership

Coaching & development

Cost control

Relationship management

Performance reporting

Jobbeschreibung

Budget Direct, Auto & General, seeks a Home Assessing Team Leader to guide a skilled team that assesses properties, validates costs and delivers precise scopes.

This hands-on leadership role involves coaching staff, driving continuous improvement, managing costs and KPIs, and building strong stakeholder relationships across the business.

You will lead a high-performing team in Melbourne, supporting claims management and delivering quality outcomes for customers when they need us most.