Claims Team Lead - Hybrid Work & People-First Leadership

Sure Insurance; Brisbane; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Sure Insurance in Brisbane is seeking a seasoned Claims Team Lead to oversee a portfolio of insurance claims from lodgement to resolution. You will provide day-to-day leadership, technical guidance, and ensure efficient, compliant management aligned with our service standards and values.

The role suits a claims professional who excels at people development, solving complex problems, and contributing to a growing national business.

Qualifications

• Previous experience leading, coaching or mentoring a claims team.

Responsabilités

• Lead, coach and mentor a high-performing claims team
• Manage daily workflow, resource allocation and claim escalations
• Monitor team performance and service levels to achieve customer and business objectives
• Provide technical guidance and support on complex claims matters
• Conduct regular coaching, performance conversations and development planning
• Ensure claims are managed in accordance with policy terms, regulatory obligations and internal procedures
• Identify opportunities for process improvement and operational efficiencies
• Support recruitment, onboarding and training initiatives
• Foster a positive, accountable and customer-focused team culture
• Collaborate with internal stakeholders to drive continuous improvement and achieve business objectives

Connaissances

Leadership

Claims management

Coaching

Stakeholder management

Problem solving

Compliance

Description du poste

Sure Insurance in Brisbane is seeking a seasoned Claims Team Lead to oversee a portfolio of insurance claims from lodgement to resolution. You will provide day-to-day leadership, technical guidance, and ensure efficient, compliant management aligned with our service standards and values.

The role suits a claims professional who excels at people development, solving complex problems, and contributing to a growing national business.