Adelaide Customer Service Consultant — Ground-Floor Opportunity

Auto & General Australia; Shire of Central Goldfields; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Bonuses

Onboarding & Training

Volunteer days

ME day

Parental leave

Discounts

Job summary

Budget Direct is hiring a Customer Service Consultant in Adelaide to join our in-office team. You will handle inquiries from first contact through resolution, guide customers through renewal options, and collaborate with colleagues to maintain a high-performance culture. Expect a role with growth, recognition, and an engaging, face-to-face work environment.

The position offers permanent, full-time hours (37.5 per week) with a highly competitive salary plus a generous monthly incentive scheme.

Qualifications

• Love helping people and delivering exceptional service.
• Able to hold a great conversation with customers.
• Capable of handling difficult customer situations with composure.
• Want a role where effort is noticed and rewarded.

Responsibilities

• Manage customer enquiries from first contact through to resolution.
• Support customers through renewal decisions and explain options.
• Collaborate with your team to maintain a positive, high-performance culture.
• Meet KPIs: quality assurance, customer retention, and Net Promoter Score.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Budget Direct is hiring a Customer Service Consultant in Adelaide to join our in-office team. You will handle inquiries from first contact through resolution, guide customers through renewal options, and collaborate with colleagues to maintain a high-performance culture. Expect a role with growth, recognition, and an engaging, face-to-face work environment.

The position offers permanent, full-time hours (37.5 per week) with a highly competitive salary plus a generous monthly incentive scheme.