Customer Service Consultant

Auto & General Australia; Shire of Central Goldfields; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Bonuses

Onboarding & Training

Volunteer days

ME day

Parental leave

Discounts

Job summary

Budget Direct is hiring a Customer Service Consultant in Adelaide to join our in-office team. You will handle inquiries from first contact through resolution, guide customers through renewal options, and collaborate with colleagues to maintain a high-performance culture. Expect a role with growth, recognition, and an engaging, face-to-face work environment.

The position offers permanent, full-time hours (37.5 per week) with a highly competitive salary plus a generous monthly incentive scheme.

Qualifications

• Love helping people and delivering exceptional service.
• Able to hold a great conversation with customers.
• Capable of handling difficult customer situations with composure.
• Want a role where effort is noticed and rewarded.

Responsibilities

• Manage customer enquiries from first contact through to resolution.
• Support customers through renewal decisions and explain options.
• Collaborate with your team to maintain a positive, high-performance culture.
• Meet KPIs: quality assurance, customer retention, and Net Promoter Score.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Budget Direct is Landing in Adelaide - Be a Founding Team Member!

This isn't just a new job; it's a ground-floor opportunity to shape the future of Budget Direct in Adelaide. We're assembling our team from the ground up, and we're on the hunt for exceptional people who:

• Genuinely love helping people
• Can hold a great conversation
• Are not afraid to handle a difficult customer situation
• Want to grow in a role where your effort actually gets noticed

If you're ready to make your mark and contribute towards a high-performing culture from day one, we want to hear from you.

Customer Service Consultants who will support our customers through their insurance journey with unparalleled empathy and efficiency. Each day brings new challenges, but your core purpose remains constant - ensure you leave every customer better off than when they connected with us and help retain our valued customers.

What You'll Be Doing

• Manage customer enquiries and complaints from first contact through to resolution
• You’ll support customers approaching renewal, guide them through their options, and empower them to make confident decisions about their cover. You’ll identify opportunities to improve policies, address any concerns or questions, and showcase the value of staying with a trusted provider.
• Working collaboratively with your team and contributing to a positive, high-performance culture
• Meeting KPIs including quality assurance, customer retention and Net Promoter Score

Important Information (Please Read Before Applying)

• Employment Type: Permanent, full-time (37.5 hours per week)
• Salary: Highly competitive salary plus generous monthly incentive scheme
• Location: An engaging, in-office role based in our cutting-edge new Adelaide office with awesome end-of-journey facilities.
• Start Date: Monday,19 October 2026 - ready to start training off with a bang!
• Working Hours: Dynamic rotating roster, Monday to Friday, with shifts scheduled between 6:00 am and 6:00 pm, plus 1 Sat shift every 3 or 4 weeks.
• Next Steps: Shortlisted candidates will be invited to complete an online assessment, have a phone discussion with a Talent Partner, and meet us face-to-face at our Engagement Centre, where you’ll have the opportunity to learn more about the role, meet our leaders, and tell us more about yourself.

Why You'll Thrive At Budget Direct

• Unrivalled Rewards: Your high performance will be celebrated and rewarded with generous bonuses, recognition programs, and clear pathways for career progression.
• Training: Comprehensive onboarding and ongoing investment in you - that’s a promise!
• Grow and Build: This is more than just joining a team; it's a chance to be instrumental in building one. Adelaide is just the start of an incredible journey, and you’ll be at its forefront.
• Leave Options: Include volunteer days, an extra paid "ME day," comprehensive paid parental leave, and the opportunity to purchase additional leave.
• Holistic Wellbeing: Access our dedicated "Healthy Mind and Body" hub, mental health support, and exclusive fitness discounts.
• Give Back: Make a tangible difference through our A&G Difference program, which offers opportunities to volunteer, fundraise, and support meaningful causes.
• Exclusive Savings: Enjoy discounts on Budget Direct insurance products, plus access to a wealth of deals through our retail and hospitality partners across Australia.
• Celebrate Success: Join vibrant events, engaging team days, and annual celebrations - because we believe in having fun and acknowledging our collective achievements.

About Us

As Australia's fastest-growing and most award-winning general insurance company, we've been growing at a record pace, and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.