Service Operations Hub Specialist

FANUC FRANCE; Vorchdorf; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Company phone

Health benefits

Pension plan

Accident insurance

Bike leasing

Training & development

Team events

Job summary

FANUC Österreich GmbH in Vorchdorf is seeking a highly organized administrative professional to join the Operations Team as the service administration hub in Austria. You will support customers and service technicians, ensure smooth service processes and accurate master data in our ERP system.

Ideal candidates have completed commercial training or equivalent experience, strong MS Office skills, and fluent German and English.

Qualifications

• Completed commercial training or equivalent professional experience
• Experience in an administrative, customer-oriented or coordination role
• Good knowledge of MS Office; SAP experience is an advantage
• Good written and spoken German and English skills
• A structured, detail-oriented and independent working style
• A strong service mindset, excellent communication skills and the ability to work well in a team

Responsibilities

• Preparing, processing and following up on quotations, service orders and maintenance agreements
• Providing customer support by phone and email, while coordinating closely with internal stakeholders
• Maintaining customer, equipment and service master data in our ERP system
• Supporting the planning and coordination of service assignments, including scheduling appointments with customers and technicians
• Preparing invoicing, processing service reports and complaints, and handling administrative service processes
• Taking on general organisational and administrative tasks within the back office

Skills

Administrative experience

Customer coordination

MS Office

SAP experience

German and English

Education

Commercial training or equivalent

Tools

SAP

Job description

FANUC Österreich GmbH in Vorchdorf is seeking a highly organized administrative professional to join the Operations Team as the service administration hub in Austria. You will support customers and service technicians, ensure smooth service processes and accurate master data in our ERP system.

Ideal candidates have completed commercial training or equivalent experience, strong MS Office skills, and fluent German and English.