Service Administration Specialist (M/F/D) - Focus On Service

FANUC FRANCE; Vorchdorf; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Company phone

Health benefits

Pension plan

Accident insurance

Bike leasing

Training & development

Team events

Job summary

FANUC Österreich GmbH in Vorchdorf is seeking a highly organized administrative professional to join the Operations Team as the service administration hub in Austria. You will support customers and service technicians, ensure smooth service processes and accurate master data in our ERP system.

Ideal candidates have completed commercial training or equivalent experience, strong MS Office skills, and fluent German and English.

Qualifications

• Completed commercial training or equivalent professional experience
• Experience in an administrative, customer-oriented or coordination role
• Good knowledge of MS Office; SAP experience is an advantage
• Good written and spoken German and English skills
• A structured, detail-oriented and independent working style
• A strong service mindset, excellent communication skills and the ability to work well in a team

Responsibilities

• Preparing, processing and following up on quotations, service orders and maintenance agreements
• Providing customer support by phone and email, while coordinating closely with internal stakeholders
• Maintaining customer, equipment and service master data in our ERP system
• Supporting the planning and coordination of service assignments, including scheduling appointments with customers and technicians
• Preparing invoicing, processing service reports and complaints, and handling administrative service processes
• Taking on general organisational and administrative tasks within the back office

Skills

Administrative experience

Customer coordination

MS Office

SAP experience

German and English

Education

Commercial training or equivalent

Tools

SAP

Job description

FANUC Österreich GmbH

Vorchdorf, AT, 4655

Organisation. Communication. Teamwork. Your place in Service Administration at FANUC!

Are you highly organised, service-oriented and comfortable working in a dynamic environment? Then we look forward to getting to know you

Your Role

In this position, you will be the organisational hub of our Operations Team in Austria. You will support our customers and service technicians with administrative and organisational matters, ensuring that our service processes run smoothly and efficiently.

Your Responsibilities

• Preparing, processing and following up on quotations, service orders and maintenance agreements
• Providing customer support by phone and email, while coordinating closely with internal stakeholders
• Maintaining customer, equipment and service master data in our ERP system
• Supporting the planning and coordination of service assignments, including scheduling appointments with customers and technicians
• Preparing invoicing, processing service reports and complaints, and handling administrative service processes
• Taking on general organisational and administrative tasks within the back office

Your Profile

• Completed commercial training or equivalent professional experience
• Experience in an administrative, customer-oriented or coordination role
• Good knowledge of MS Office; SAP experience is an advantage
• Good written and spoken German and English skills
• A structured, detail-oriented and independent working style
• A strong service mindset, excellent communication skills and the ability to work well in a team

What We Offer You

• Company mobile phone
• Health benefits: attractive subsidies for expenses such as vision aids and dental care
• Pension provision: 5% of gross remuneration
• Accident insurance covering both professional and private activities
• Bike leasing
• Training and professional development opportunities
• Team events and much more

Depending on your qualifications and experience, we offer an annual gross salary starting at €42,000 (in accordance with the Austrian collective agreement for employees in the trading sector). We are willing to offer a higher salary depending on qualifications and experience.

At FANUC, we value the diversity of our employees and warmly welcome applicants from all backgrounds. We recognise and appreciate each individual's qualifications regardless of origin, skin colour, religion, gender, sexual orientation, gender identity, nationality or disability. We encourage everyone who identifies with our values to apply and become part of the FANUC community.

Contract type: Regular

Working time model: Full time

Place of work: Office

FANUC - THE FACTORY AUTOMATION COMPANY

As an innovative company, FANUC offers an exciting workplace with attractive future prospects, where your professional and personal development is guaranteed thanks to the latest technology and the FANUC work-life balance.

Are you interested in learning more about this career opportunity? Your FANUC Recruiting Team is looking forward to answering your questions.

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