Service Administration Specialist (m/f/d) - Focus on Service

FANUC UK; Vorchdorf; Remote; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Company mobile phone

Health benefits

Pension provision: 5% of gross

Accident insurance

Bike leasing

Training and professional development

Team events

Job summary

FANUC in Austria is seeking a Service Administration Specialist to act as the organisational hub of our Operations Team, supporting customers and service technicians with administrative tasks to ensure efficient service processes. The role requires a structured, detail-oriented approach, good German and English, and experience in administrative or coordination roles.

The company offers competitive benefits and a starting annual gross salary of €42,000 with potential for higher with

Qualifications

• Completed commercial training or equivalent professional experience.
• Experience in an administrative, customer-oriented or coordination role.
• Good knowledge of MS Office; SAP experience is an advantage.
• Good written and spoken German and English skills.
• A structured, detail-oriented and independent working style.
• A strong service mindset, excellent communication skills and the ability to work well in a team.

Responsibilities

• Preparing, processing and following up on quotations, service orders and maintenance agreements.
• Providing customer support by phone and email, while coordinating closely with internal stakeholders.
• Maintaining customer, equipment and service master data in our ERP system.
• Supporting the planning and coordination of service assignments, including scheduling appointments with customers and technicians.
• Preparing invoicing, processing service reports and complaints, and handling administrative service processes.
• Taking on general organisational and administrative tasks within the back office.

Skills

Service mindset

Communication skills

Teamwork

Detail-oriented

Education

Commercial training

Tools

MS Office

SAP

Job description

Service Administration Specialist (m/f/d) - Focus on Service

Organisation. Communication. Teamwork. Your place in Service Administration at FANUC!

Are you highly organised, service-oriented and comfortable working in a dynamic environment? Then we look forward to getting to know you

Your Role

In this position, you will be the organisational hub of our Operations Team in Austria. You will support our customers and service technicians with administrative and organisational matters, ensuring that our service processes run smoothly and efficiently.

Your Responsibilities

• Preparing, processing and following up on quotations, service orders and maintenance agreements
• Providing customer support by phone and email, while coordinating closely with internal stakeholders
• Maintaining customer, equipment and service master data in our ERP system
• Supporting the planning and coordination of service assignments, including scheduling appointments with customers and technicians
• Preparing invoicing, processing service reports and complaints, and handling administrative service processes
• Taking on general organisational and administrative tasks within the back office

Your Profile

• Completed commercial training or equivalent professional experience
• Experience in an administrative, customer-oriented or coordination role
• Good knowledge of MS Office; SAP experience is an advantage
• Good written and spoken German and English skills
• A structured, detail-oriented and independent working style
• A strong service mindset, excellent communication skills and the ability to work well in a team

What We Offer You

• Company mobile phone
• Health benefits: attractive subsidies for expenses such as vision aids and dental care
• Pension provision: 5% of gross remuneration
• Accident insurance covering both professional and private activities
• Bike leasing
• Training and professional development opportunities
• Team events and much more

Depending on your qualifications and experience, we offer an annual gross salary starting at €42,000 (in accordance with the Austrian collective agreement for employees in the trading sector). We are willing to offer a higher salary depending on qualifications and experience.

At FANUC, we value the diversity of our employees and warmly welcome applicants from all backgrounds. We recognise and appreciate each individual's qualifications regardless of origin, skin colour, religion, gender, sexual orientation, gender identity, nationality or disability. We encourage everyone who identifies with our values to apply and become part of the FANUC community.

Requisition number: 759

Contract type: Regular

Working time model: Full time

Place of work: Office

FANUC - THE FACTORY AUTOMATION COMPANY

As an innovative company, FANUC offers anexciting workplace with attractivefutureprospects, where your professional andpersonal development is guaranteed thanks tothe latest technology and the FANUC work-lifebalance.