Salesforce CRM & AI-Driven Commercial Excellence Lead

Greiner; Sattledt; Presencial; EUR 65.000 - 75.000; Jornada completa

Descripción de la vacante

Greiner is seeking a CRM specialist to manage and advance Salesforce CRM, including features, integrations, automation and AI solutions in close cooperation with the Global CRM Team and Global IT.

You will translate and improve customer and sales processes across CRM and related systems to support efficient workflows, train users and drive adoption while ensuring high data quality and actionable business insights.

Formación

• Experience with CRM and commercial excellence.
• Fluent English communication skills.
• Strong analytical mindset with KPI focus.
• Understanding of customer journeys and sales processes.
• Interest in digitalization, automation, and AI.
• Experience in user training and driving adoption.

Responsabilidades

• Manage, implement and further develop Salesforce CRM, including features, integrations, automation, and AI solutions.
• Translate and improve customer and sales processes across CRM and related systems.
• Support users through training, workshops and helping teams get value from CRM tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and processes.
• Develop and implement Commercial Excellence standards and best practices.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement.

Conocimientos

CRM systems

Salesforce

Data analysis

Training & change

English fluency

Automation

Descripción del empleo

Greiner is seeking a CRM specialist to manage and advance Salesforce CRM, including features, integrations, automation and AI solutions in close cooperation with the Global CRM Team and Global IT.

You will translate and improve customer and sales processes across CRM and related systems to support efficient workflows, train users and drive adoption while ensuring high data quality and actionable business insights.