Expert Commercial Excellence & CRM (all genders)

Greiner Packaging; Wien; Sur place; EUR 59 000 - 72 000; Plein temps

Résumé du poste

Greiner Group is seeking a Salesforce CRM specialist to manage and enhance CRM, including new features, integrations, automation, and AI solutions, in collaboration with the Global CRM Team and Global IT. You will translate and optimize customer and sales workflows across CRM and related systems, and support users through trainings and workshops.

The role emphasizes data quality, dashboards, and actionable insights across CRM and commercial processes, with a focus on Commercial Excellence

Qualifications

• Relevant education or work experience in a related field.
• Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
• Strong analytical and KPI-driven mindset
• Understanding of sales processes and customer journeys
• Interest in digitalization, automation, and AI
• Experience in training users and driving change
• Fluent English and strong communication skills

Responsabilités

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Connaissances

Salesforce CRM

KPI analytics

Change management

English communication

Formation

Related field education or work experience

Outils

Salesforce CRM

Description du poste

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Your challenge

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Your Profile

• Relevant education or work experience in a related field
• Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
• Strong analytical and KPI-driven mindset
• Understanding of sales processes and customer journeys
• Interest in digitalization, automation, and AI
• Experience in training users and driving change
• Fluent English and strong communication skills

Our Offer

We offer you a challenging area of responsibility with creative freedom, a modern and collegial working environment and comprehensive professional and personal development opportunities. In addition, you can expect good professional development prospects and attractive social benefits.

The gross annual salary for this position is approximately EUR 65,000 including variable bonus components and additional monetary benefits. Depending on your qualifications and professional experience, there is a willingness to overpay.

We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants – regardless of characteristics such as gender, age, background, social status, sexual orientation, religion, or mental and physical abilities. We have set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply.