Salesforce CRM Lead - Commercial Excellence & AI Insights

Greiner Group; Wien; On-site; EUR 59,000 - 72,000; Full time

Job summary

Greiner Group is seeking a Salesforce CRM specialist to manage and enhance CRM, including new features, integrations, automation, and AI solutions, in collaboration with the Global CRM Team and Global IT. You will translate and optimize customer and sales workflows across CRM and related systems, and support users through trainings and workshops.

The role emphasizes data quality, dashboards, and actionable insights across CRM and commercial processes, with a focus on Commercial Excellence

Qualifications

• Relevant education or work experience in a related field.
• Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
• Strong analytical and KPI-driven mindset
• Understanding of sales processes and customer journeys
• Interest in digitalization, automation, and AI
• Experience in training users and driving change
• Fluent English and strong communication skills

Responsibilities

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Skills

Salesforce CRM

KPI analytics

Change management

English communication

Education

Related field education or work experience

Tools

Salesforce CRM

Job description

Greiner Group is seeking a Salesforce CRM specialist to manage and enhance CRM, including new features, integrations, automation, and AI solutions, in collaboration with the Global CRM Team and Global IT. You will translate and optimize customer and sales workflows across CRM and related systems, and support users through trainings and workshops.

The role emphasizes data quality, dashboards, and actionable insights across CRM and commercial processes, with a focus on Commercial Excellence