Global Salesforce & CRM Operations Manager

MADx – Macro Array Diagnostics GmbH; Wien; On-site; EUR 46,000 - 57,000; Full time

Job summary

MADx – Macro Array Diagnostics GmbH is seeking a Commercial Operations Manager to structure and scale international sales using Salesforce. You will improve processes, pipeline management, forecasting and reporting, collaborating with global Sales teams and the Director Global Commercial Operations.

Responsibilities include implementing Salesforce across the end-to-end funnel, maintaining data quality, and creating dashboards to support pipeline development and performance insights.

Qualifications

• Several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment.
• Strong hands-on experience with Salesforce, particularly opportunity management, pipeline tracking, reporting, dashboards and workflows.
• Solid understanding of B2B sales processes, from lead qualification and opportunity management to deal closure and customer development.

Responsibilities

• Support international Sales teams in the operational execution of sales processes and day-to-day sales management.
• Implement and continuously improve Salesforce processes across the end-to-end sales funnel, from lead qualification and opportunity management to deal closure and customer development.
• Ensure consistent management and tracking of leads, accounts, opportunities and sales activities in Salesforce.
• Support Sales Directors and Sales Managers in maintaining accurate pipelines, forecasts and customer information.
• Monitor CRM data quality, identify gaps and work directly with Sales teams to resolve inconsistencies.
• Build and maintain Salesforce reports and dashboards covering pipeline development, conversion rates, sales activities, forecasts and sales performance.
• Analyse pipeline movements, won and lost opportunities and sales performance to identify operational gaps and improvement opportunities.
• Support the implementation of clear lead qualification, handover and follow-up processes between Marketing and Sales.
• Coordinate with Marketing and Product Management to ensure relevant commercial activities and customer interactions are captured throughout the sales funnel.
• Support operational alignment between Sales and other key functions, including Order Management, Finance, Production, Logistics and Customer Support.
• Identify and implement opportunities to simplify, automate and standardise sales processes across international markets.
• Act as a hands-on contact for Sales teams on Salesforce processes, reporting and operational sales-related questions.

Skills

Sales Operations

CRM

Sales Excellence

B2B

International experience

Forecasting

Salesforce

Tools

Salesforce

Job description

MADx – Macro Array Diagnostics GmbH is seeking a Commercial Operations Manager to structure and scale international sales using Salesforce. You will improve processes, pipeline management, forecasting and reporting, collaborating with global Sales teams and the Director Global Commercial Operations.

Responsibilities include implementing Salesforce across the end-to-end funnel, maintaining data quality, and creating dashboards to support pipeline development and performance insights.