Global Salesforce & CRM Operations Lead

MacroArray Diagnostics GmbH; Wien; On-site; EUR 46,000 - 57,000; Full time

Benefits offered by this job

International role

Direct collaboration with global Sales

Hands-on operational execution

Growth-oriented environment

Clear communication and feedback

Above collective agreement salary

Job summary

MacroArray Diagnostics GmbH in Vienna seeks a Commercial Operations Manager to optimize its international Sales organisation using Salesforce. You will align processes, reports and forecasting, working with global Sales teams to drive data-driven decisions.

The role focuses on pipeline management, CRM data quality and collaboration across Marketing, Product, Finance and Order Management. English required, German a plus.

Qualifications

• Several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment.
• Strong hands-on experience with Salesforce, particularly opportunity management, pipeline tracking, reporting and dashboards.
• Solid understanding of B2B sales processes from lead qualification to deal closure.

Responsibilities

• Support international Sales teams in the operational execution of sales processes and day-to-day sales management.
• Implement and continuously improve Salesforce processes across the end-to-end sales funnel, from lead qualification to deal closure.
• Ensure consistent management and tracking of leads, accounts, opportunities and sales activities in Salesforce.
• Support Sales Directors and Sales Managers in maintaining accurate pipelines, forecasts and customer information.
• Monitor CRM data quality, identify gaps and resolve inconsistencies with Sales teams.
• Build and maintain Salesforce reports and dashboards covering pipeline development and performance.
• Analyse pipeline movements and opportunities to identify gaps and improvement opportunities.
• Coordinate with Marketing and Product Management to ensure commercial activities are captured in the funnel.

Job description

MacroArray Diagnostics GmbH in Vienna seeks a Commercial Operations Manager to optimize its international Sales organisation using Salesforce. You will align processes, reports and forecasting, working with global Sales teams to drive data-driven decisions.

The role focuses on pipeline management, CRM data quality and collaboration across Marketing, Product, Finance and Order Management. English required, German a plus.