Expert Commercial Excellence & CRM (all genders)

Greiner; Sattledt; On-site; EUR 65,000 - 75,000; Full time

Job summary

Greiner is seeking a CRM specialist to manage and advance Salesforce CRM, including features, integrations, automation and AI solutions in close cooperation with the Global CRM Team and Global IT.

You will translate and improve customer and sales processes across CRM and related systems to support efficient workflows, train users and drive adoption while ensuring high data quality and actionable business insights.

Qualifications

• Experience with CRM and commercial excellence.
• Fluent English communication skills.
• Strong analytical mindset with KPI focus.
• Understanding of customer journeys and sales processes.
• Interest in digitalization, automation, and AI.
• Experience in user training and driving adoption.

Responsibilities

• Manage, implement and further develop Salesforce CRM, including features, integrations, automation, and AI solutions.
• Translate and improve customer and sales processes across CRM and related systems.
• Support users through training, workshops and helping teams get value from CRM tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and processes.
• Develop and implement Commercial Excellence standards and best practices.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement.

Skills

CRM systems

Salesforce

Data analysis

Training & change

English fluency

Automation

Job description

Job description

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Your challenge

• Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
• Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
• Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
• Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
• Develop and implement Commercial Excellence standards, processes, and best practices across the division.
• Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.

Your Profile

• Relevant education or work experience in a related field
• Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
• Strong analytical and KPI-driven mindset
• Understanding of sales processes and customer journeys
• Interest in digitalization, automation, and AI
• Experience in training users and driving change
• Fluent English and strong communication skills

Our Offer

We offer you a challenging area of responsibility with creative freedom, a modern and collegial working environment and comprehensive professional and personal development opportunities. In addition, you can expect good professional development prospects and attractive social benefits. The gross annual salary for this position is approximately EUR 65,000 including variable bonus components and additional monetary benefits. Depending on your qualifications and professional experience, there is a willingness to overpay.

Profile description

Not applicable for interfaces