Remote Global Enterprise Customer Success Manager

Esko; Niederösterreich; Remote; EUR 85.000 - 133.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision

401(k) with match starting Day 1

Flexible US remote hours

Comprehensive health benefits

Strategic, high-impact role

Onboarding and continuous learning

Global collaboration team

Clear career growth

Zusammenfassung

Esko, a Veralto company, is seeking a Global Account Customer Success Manager based in EMEA, remotely. You will lead the post-sale journey for strategic global accounts, driving adoption, value realization, and retention across regions.

You will engage executives, develop outcome-based success plans, and collaborate with Sales, Professional Services, Support, and Product teams to ensure measurable business outcomes.

Qualifikationen

• 5-10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment.
• Experience managing enterprise and global customer accounts.
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders.
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight.
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows.
• Experience working with Esko software solutions is a strong plus.

Aufgaben

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention.
• Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders.
• Developing and executing outcome-based Customer Success Plans.
• Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs.
• Monitoring customer health, identifying risks, and proactively developing mitigation plans.
• Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience.
• Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions.

Kenntnisse

Customer Success

Strategic Accounts

Executive Engagement

CRM Systems

Salesforce

Gainsight

Tools

Salesforce

Gainsight

Jobbeschreibung

Esko, a Veralto company, is seeking a Global Account Customer Success Manager based in EMEA, remotely. You will lead the post-sale journey for strategic global accounts, driving adoption, value realization, and retention across regions.

You will engage executives, develop outcome-based success plans, and collaborate with Sales, Professional Services, Support, and Product teams to ensure measurable business outcomes.