Customer Success Manager

Esko; Niederösterreich; Remote; EUR 85,000 - 133,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match starting Day 1

Flexible US remote hours

Comprehensive health benefits

Strategic, high-impact role

Onboarding and continuous learning

Global collaboration team

Clear career growth

Job summary

Esko, a Veralto company, is seeking a Global Account Customer Success Manager based in EMEA, remotely. You will lead the post-sale journey for strategic global accounts, driving adoption, value realization, and retention across regions.

You will engage executives, develop outcome-based success plans, and collaborate with Sales, Professional Services, Support, and Product teams to ensure measurable business outcomes.

Qualifications

• 5-10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment.
• Experience managing enterprise and global customer accounts.
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders.
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight.
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows.
• Experience working with Esko software solutions is a strong plus.

Responsibilities

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention.
• Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders.
• Developing and executing outcome-based Customer Success Plans.
• Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs.
• Monitoring customer health, identifying risks, and proactively developing mitigation plans.
• Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience.
• Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions.

Skills

Customer Success

Strategic Accounts

Executive Engagement

CRM Systems

Salesforce

Gainsight

Tools

Salesforce

Gainsight

Job description

Job Description

• Doing meaningful work that makes an everyday impact on the world around you
• Growing your expertise and expanding your skillset with every project
• Collaborating with a vibrant, inclusive, global team

It's all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods.

Innovation is built into our DNA-we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive.

We Offer

• Health, dental, vision, and 401(k) with match starting Day 1!
• Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
• Comprehensive health benefits to support you and your family
• A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts
• Professional onboarding and continuous learning opportunities,
• A highly collaborative, global team environment
• Clear career growth and development pathways

Role Summary

Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts - driving adoption, value realization, and retention.

This role is EMEA based remotely, working cross-functionally across regions and customer stakeholders.

A Typical Day Looks Like

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention
• Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
• Developing and executing outcome-based Customer Success Plans
• Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs
• Monitoring customer health, identifying risks, and proactively developing mitigation plans
• Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience
• Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

Essential Requirements

• 5-10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
• Experience managing enterprise and global customer accounts
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows
• Experience working with Esko software solutions is a strong plus.

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources TM - and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.